Referral Coordinator - Corporate Call Center

Penn State Health; Hershey (PA); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading healthcare provider seeks a Referral Coordinator for their Corporate Call Center in Hershey, PA. This role focuses on establishing referral relationships, scheduling patient visits, and improving access to care. Join a team that values excellence in healthcare delivery and offers extensive professional development opportunities.

Benefits

Employee Wellness Programs

Generous Paid Time Off

Tuition Reimbursement

Competitive Pay

Retirement and Life Insurance Options

Qualifications

• One (1) year of experience working in a healthcare setting is required.
• Ability to communicate effectively with patients and providers.
• Demonstrated ability to manage patient scheduling efficiently.

Responsibilities

• Proactively establish and maintain relationships with practice sites.
• Expedite the scheduling of patients to ensure timely visits.
• Collaborate with customers to determine best scheduling practices.

Skills

Communication

Data collection

Relationship Management

HIPAA Compliance

Education

High school degree or equivalent

Job description

Referral Coordinator - Corporate Call Center

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Referral Coordinator - Corporate Call Center

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Penn State Health Corporation

Penn State Health - Penn State Health Corporation

Location: US:PA: Hershey

Work Type: Full Time

FTE: 1.00

Shift: Day

Hours: 8:00a - 4:30p

Recruiter Contact: Lindsay E. Erdman at [e-mail]

SUMMARY OF POSITION:

To proactively establish and maintain relationships with practice site management and providers outside the Academic Medical Group and build new referral relationships. Build a concierge referral process by consistently communicating with internal and external customers. Improve fill rates and reduce access time.

ESSENTIAL DUTIES - The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Proactively establish and maintain relationships with practice sites external to Academic Medical Group.
• Work with non-Cerner EMR to communicate with referring providers and collect data necessary for patient visits.
• Expedite the scheduling of these patients with goal of a visit being offered within five (5) days.
• Build process flow for all of our customers.
• Collaborate with external and internal customers to determine the best scheduling practice for our patients.
• Responsible for the development of metrics and presentation of dashboard to internal and external customers.
• Schedule patient visits and diagnostic tests.
• Provide timely, accurate communication to patients, practice site management and providers.
• Understand and be able to articulate HIPAA/privacy policies and laws to protect patient confidentiality.
• Understand demonstrate ability to efficiently obtain priority insurance approvals as necessary.
  
  

MINIMUM QUALIFICATION(S):

• High school degree or equivalent required.
• One (1) year of experience working in a healthcare setting
  
  

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.
  
  

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.

Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Union: Non Bargained

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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