Referral Coordinator

HCA Healthcare, Inc.; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid time off

Tuition assistance

Life insurance

Employee stock purchase plan

Job summary

HCA Healthcare, Inc. is seeking a Referral Coordinator to manage referrals, scheduling and insurance authorizations within a clinical practice. You will work closely with physicians, hospital teams and payors to ensure timely patient access and accurate documentation.

The role emphasizes strong communication, EMR data entry, and compliance with privacy regulations, contributing to high-quality, patient-centered care across the health system.

Qualifications

• Must have experience coordinating referrals and authorizations.
• Experience handling insurance provider tier levels and out-of-network procedures.
• Strong scheduling and communication skills required.

Responsibilities

• Processes physician, hospital, and outpatient referrals and schedules patients.
• Collaborates with diagnostic and surgical teams to ensure timely appointments.
• Determines insurance eligibility and authorization for visits; coordinates payor authorizations.
• Enters demographics and medical records in EMR; verifies patient and family information.
• Communicates appointment details and prep instructions clearly while maintaining HIPAA compliance.
• Performs related office coordination duties as needed.

Skills

Referral coordination

Insurance authorizations

Patient scheduling

HIPAA compliance

Education

High School Diploma or GED

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary And Qualifications

Seeking a Referral Coordinator who manages one or more clinical and administrative functions related to the operations and quality of the clinic or practice. Serves in a leadership role within the practice. Typically functions within a Level 4 or Level 5 Practice.

What you will do in this role:

• Processes physician, hospital, and outpatient referrals. Responsible for patient scheduling, obtaining insurance authorization, and providing appropriate guidance regarding insurance coverage. Essential duties and responsibilities are as follows. Other duties may be assigned.
• Typically functions with practice volume as measurement of 50 or more patients a day
• Works collaboratively with all diagnostic and surgical service areas, physician offices and hospitals to ensure timeliness, accuracy and completeness when scheduling patient appointments, tests and procedures.
• Determine insurance eligibility and authorization for medical office and/or surgical visits; or work with authorization coordinator to ensure all payor authorizations have been received.
• Initiate EMR by entering demographics, referring and certifying physicians, and family information, obtaining needed medical records from referring providers.
• Accurately and consistently communicate appointments, tests, procedure information and prep to patient and/or family members. Adheres to privacy, compliance and HIPPA regulations.
• Performs related work as required.

What Qualifications you will need:

EDUCATION

High School Diploma or GED equivalent

EXPERIENCE

One year of experience in referral coordination relating to insurance provider tier levels, insurance authorizations, and out of network procedures.

CERTIFICATION/LICENSE

None required

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Eligibility for benefits may vary by location.

Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it." - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.