Referral Coordinator

Feminina Group; Utah; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a pioneering virtual clinic dedicated to women's health as a Referral Coordinator. This role offers the chance to make a meaningful impact on women's healthcare by managing patient referrals and ensuring seamless access to services. In a fast-paced startup environment, you will collaborate with healthcare providers and support patients through their healthcare journeys. With a commitment to innovation and quality care, this opportunity allows you to thrive in a supportive and flexible work culture, making a difference in the lives of women across the country. If you are passionate about healthcare and patient support, this role is perfect for you.

Benefits

Company-paid health insurance

401k with match

Flexible schedule

Three-week PTO

Pet insurance

Parental leave benefits

Fast-paced startup environment

Qualifications

• 3+ years of experience in referral coordination, preferably in women's health.
• Proficiency with Athenahealth EMR and strong computer skills required.

Responsibilities

• Coordinate and manage patient referrals, ensuring timely processing.
• Maintain accurate records in the Athenahealth EMR system.

Skills

Athenahealth EMR

Patient Care

Communication Skills

Organizational Skills

Microsoft Office Suite

Education

High School Diploma

Degree in Healthcare Administration

Tools

Athenahealth EMR System

Healthcare Software Applications

Job description

Gennev is covered by insurance companies.

About Gennev

Gennev is a virtual clinic offering nutrition and lifestyle care to women from reproduction to menopause. As a Unified Women’s Health company, Gennev is a national virtual health provider specializing in menopause and sexual health, nutrition/lifestyle, and weight management for women. Gennev, together with Unified Women’s Healthcare, has the unique opportunity to serve a woman’s healthcare needs – both virtually and in-person – throughout her life journey. If you’re driven by pioneering new approaches in health and wellness using technology and a unique integrated care model, then Gennev’s start-up culture may be for you.

The Job

Gennev seeks an experienced and dedicated Referral Coordinator to join our clinical operations team. The ideal candidate will have at least three years of experience in a similar role, proficiency with Athenahealth (EMR), and a passion for providing exceptional patient care. As a Referral Coordinator, you will be responsible for coordinating and managing patient referrals to ensure seamless access to our service options.

Responsibilities

Referral Management:

1. Coordinate, manage, and track patient referrals, ensuring timely and accurate processing and communication to patients and the patient care team.
2. Work closely with healthcare providers to facilitate referrals for specialty care, diagnostic tests, and other medical services.
3. Verify patient insurance information and support the Medical Assistant team to obtain necessary authorizations for referred services.
4. Collaborate with healthcare providers, insurance companies, and external medical offices to coordinate care for patients.
5. Provide general administrative support to the clinic, including scheduling, data entry, and other tasks as assigned.
6. Reach out to patients via phone, email, or other communication platforms to schedule referral appointments.
7. Provide patients with information regarding their referrals, including instructions for preparing for appointments.
8. Address patient questions and concerns about the referral process in a courteous and professional manner.

Documentation and Record Keeping:

1. Maintain accurate and up-to-date records of all referral activities in the Athenahealth EMR system.
2. Ensure all referral documentation complies with clinic policies and regulatory requirements.
3. Track the status of referrals and follow up with patients and providers as needed to ensure completion.

Quality Improvement:

1. Participate in quality improvement initiatives to enhance the efficiency and effectiveness of the referral process.
2. Identify areas for improvement and implement best practices to streamline referral operations.

Knowledge, Skills & Experience

1. Minimum of a high school diploma or equivalent; degree in healthcare administration or related field preferred but not required.
2. At least three years of experience in a referral coordination role, preferably within a women's health clinic or similar healthcare setting.
3. Proficiency with Athenahealth EMR system is required.
4. Strong computer skills, including familiarity with Microsoft Office Suite and other healthcare software applications.
5. Excellent communication and interpersonal skills, with the ability to interact effectively with patients, healthcare providers, and insurance representatives.
6. Strong organizational skills and attention to detail.
7. Ability to work independently in a virtual, remote setting.
8. Comfortable using virtual communication tools and platforms for daily work activities.

Benefits

1. Competitive compensation based on experience, education, and participation in the company bonus program.
2. Fast-paced startup environment focused on results.
3. Company-paid health, dental, and vision insurance including Basic Life, ADAD offerings, and pet insurance.
4. 401k with match and parental leave benefits offered to all full-time employees.
5. Flexible schedule and remote work environment.
6. Three-week PTO with 5 paid personal days.

Why Join Gennev?

A New Category in Healthcare: Gennev is improving access to high-quality menopause and nutrition/lifestyle care, creating a virtual + in-person care network dedicated to improving the lives of women across their reproductive journeys.

Our Work Truly Matters: Unified Women’s Healthcare comprises over 925 OB/GYN care centers and 36 fertility clinics, extending the reach of care through Gennev.

Make an Impact: Gennev’s network of licensed and credentialed doctors and nutritionists delivers care across all 50 states, with high patient satisfaction rates.

Focus on People: Unified Women’s Healthcare is recognized as one of the Best Places to Work, offering opportunities for development and growth.

Diversity and Inclusion: At Gennev, we prioritize hiring based on strengths and qualifications to foster innovation.