Referral Coordinator

Dreem Health | Sunrise; United States; Remote; USD 58,500 - 71,500; Full time

Benefits offered by this job

Fully remote work environment

401(k) with company match

20 days PTO + 10 paid holidays

Internet and phone reimbursement

Job summary

A leading health technology company is seeking a Referral Coordinator to manage patient referrals and ensure smooth operations. This role involves processing referrals, maintaining documentation accuracy, and providing excellent customer service in a fully remote environment. Ideal candidates have 3-4 years of experience, healthcare background, and strong communication skills. Join a dedicated team committed to patient care, with competitive compensation and benefits, including 20 days PTO.

Qualifications

• 3-4 years of experience as a referral coordinator.
• Experience in healthcare or startup environments.
• Must live and work in Pacific Time Zone.

Responsibilities

• Receive and process all incoming referrals through fax and email.
• Maintain accuracy and consistency across CRM and EHR documentation.
• Deliver exceptional customer service with empathy and professionalism.

Skills

Referral coordinator experience

Healthcare experience

Excellent communication skills

Strong problem-solving skills

Detail-oriented

Multitasking ability

Tools

VOIP calling tools (e.g., Aircall, 8x8)

CRM experience (HubSpot preferred)

Job description

Reporting to the VP of Provider Partnerships, the Referral Coordinator is the first point of contact for patients entering the Dreem Health care journey. You will manage all incoming referrals from providers, ensure accurate and timely processing in our systems, and deliver high-quality patient communication with empathy and clarity. This role is highly operational, repetitive in nature, and mission-critical — you ensure every referral moves smoothly from first contact to scheduled appointment.

You will work cross-functionally with Care Coordination, Clinical, Field Marketing, and Operations teams to keep referral workflows consistent, documented, and efficient.

This role is perfect for someone who thrives in a fully remote environment and enjoys a stable, repeatable workflow where consistency truly pays off. You’ll have real autonomy and ownership over your daily process, while playing a meaningful part in improving patients’ access to high-quality sleep care. If you’re someone who finds fulfillment in structure and the ability to work independently while supporting a mission that genuinely helps people, this role will feel both rewarding and grounded.

What you’ll do

Referral Intake & Processing

• Receive and process all incoming referrals via fax and email
• Upload referral documents and patient information into internal systems
• Validate referral completeness, flag missing information, and follow up when needed
• Maintain accuracy and consistency across CRM and EHR documentation
• Call every patient immediately after a referral is received
• Follow standardized scripts to explain next steps and schedule appointments
• Conduct follow-ups for no-shows, cancellations, and rescheduling needs
• Deliver exceptional customer service with empathy, clarity, and professionalism

Workflow Execution

• Follow structured, repetitive day-to-day processes with precision
• Document every patient interaction with strong attention to detail
• Multitask across systems while maintaining speed and accuracy
• Build, optimize, and maintain workflows and the tools that support them
• Collaborate with teammates and elevate operational issues when necessary

Required qualifications

• 3 to 4 years of referral coordinator experience
• Experience in healthcare or startup environments
• Sleep-related experience is a plus
• Strong people skills and communication skills
• Ability to collaborate cross-functionally
• Strong problem‑solving skills and ability to identify both issues and solutions
• Excellent documentation habits; highly organized and detail-oriented
• Ability to multitask in a fast-moving operational environment
• Experience with VOIP calling tools such as Aircall or 8x8
• CRM experience required (HubSpot preferred)
• Must live and work in Pacific Time Zone
• This role may require occasional travel (approximately 1–2 times per year) for team gatherings, training, or company events.

About our team

At Sunrise Group, we’re essentially one big team. What makes it special here is how different our backgrounds are. Some of us are doctors or care coordinators, others are engineers or product builders, working across the US and Europe. The mix can feel unusual at first, but it’s what makes the work exciting: everyone brings something different to the table. Day to day, we strive to keep things simple and clear. We trust each other to do our part, and we know the work is always stronger when we collaborate. We stay optimistic, because joy matters here, and we lead with compassion, knowing that sleep health is personal and the stakes are high.

If you want a place where you’ll get real ownership, where your ideas move quickly, and where your work has a direct impact on patients, you’ll feel right at home with us.

What we offer

• Fully remote work environment
• Meaningful work that directly improves people’s lives
• Be part of an international team across the US, Paris, Belgium
• 1-2 team gatherings a year
• 401(k) with company match
• 20 days PTO + 10 paid holidays + paid sick leave
• Internet and phone reimbursement for remote employees

Compensation

up to $65,000 base salary depending on experience.

We hire humans, not bullet points. Don’t meet every single qualification? That’s okay. We care more about who you are than what’s on your CV. We’re looking for people who are curious, resourceful, and ready to roll up their sleeves. If you think you could make an impact here, we’d love to hear from you.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Administrative and Customer Service

Industry

Health and Human Services