Patient Care Coordinator

Sunrise; United States; On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health benefits (medical, dental, vision)

401(k) with company match

20 days PTO + 10 paid holidays + sick leave

FREE One Medical membership

Internet reimbursement

Job summary

A healthcare company is seeking a Patient Care Coordinator to enhance patient experience from start to finish. This role involves supporting healthcare providers, addressing patient inquiries, and improving service delivery based on feedback. Ideal candidates will have experience in customer service, familiarity with healthcare databases, and a commitment to quality care. This position offers a chance to make a significant impact in the field of sleep health while enjoying comprehensive benefits and a collaborative work environment.

Qualifications

• Experience in a patient/customer facing role is preferred.
• Familiarity with EMR/EHR systems is beneficial.
• Ability to multitask in a dynamic environment is essential.

Responsibilities

• Shape the patient experience from start to finish.
• Support healthcare providers and answer patient inquiries.
• Drive service delivery improvements based on patient feedback.

Skills

Previous experience in a patient/customer facing role

Familiarity with electronic medical records (EMR/EHR)

Confidence navigating digital tools

Ability to work autonomously

Understanding of billing processes and durable medical equipment (DME)

Commitment to high-quality patient care

Education

Completion of a Medical Assistant program or equivalent healthcare experience

Job description

Join to apply for the Patient Care Coordinator role at Sunrise.

About Dreem Health, By Sunrise: Sunrise Group is building the future of sleep health by combining innovative technology with expert care. Our mission is simple: make better sleep accessible to everyone.

We Do This In Two Ways

• Sunrise: our technology for diagnosis, treatment, and care delivery
• Dreem Health: our digital clinic, where patients receive care from sleep specialists

Together, we’re tackling one of healthcare’s biggest challenges — helping millions of people with sleep disorders get the care they deserve. We’re a fast-growing team across the US and Europe, backed by more than $50M (€46M) from leading investors including Amazon’s Alexa Fund, Eurazeo, Kurma, and VIVES. If you want to make a real impact in healthcare and help people sleep better, you’re in the right place.

Your opportunity

As a Patient Care Coordinator at Dreem Health, you’ll play a critical role in shaping the patient experience from start to finish. You won’t just support our healthcare providers and answer patient inquiries — you’ll own key aspects of our service delivery, drive improvements based on real patient feedback, and help create the operational foundation for a fast-growing digital sleep clinic. This is an exciting opportunity for someone who is passionate about patient care and wants to make a real impact on how care is delivered at scale.

What You Bring

• Previous experience in a patient/customer facing role
• Familiarity with electronic medical records (EMR/EHR) or other healthcare database systems
• Confidence navigating digital tools and multitasking in a fast-paced, dynamic and collaborative environment
• Ability to work autonomously while interacting effectively with healthcare providers, sleep specialists, and external partners
• Foundational understanding of billing processes and durable medical equipment (DME)
• A genuine commitment to deliver high-quality patient care and contributing to better access and patient outcomes

What Makes You Stand Out

• Completion of a Medical Assistant program or equivalent healthcare experience
• Strong understanding of healthcare insurances and referral processes
• High level of empathy and understanding of patients' needs as you strive to provide exceptional patient service and support throughout their care journey

Benefits That Make a Difference

• Be part of an international team across the US, Paris, Belgium, and Vienna
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• 20 days PTO + 10 paid holidays + sick leave
• FREE One Medical membership
• Internet reimbursement

Our team values

At Dreem Health — and across Sunrise — we believe in keeping things clear and simple. We make sleep medicine more accessible by cutting through complexity and focusing on what truly matters: helping people sleep and feel better. We count on one another, building trust through dependable actions and authentic teamwork. And we always let the sun rise — leading with optimism, compassion, and the belief that better sleep unlocks a healthier, fuller life.

Our hiring process

Recruiter Screen > Use Case > Care Coordinator Lead & Hiring Manager Interview > Reference Check > Offer > Background Check

We value people, not just paper. Don't quite meet every qualification? Apply anyway! We're interested in your unique perspective and what you'll bring to our team. Tell us your story and why you're passionate about improving sleep health. Real-world experience, empathy, and a genuine desire to help patients often matter more than checking every box.

Compensation

$41K-$52K

Dreem Health / Sunrise is an Equal Opportunity Employer. We welcome people of all backgrounds and are committed to building a workplace where everyone feels included and respected. We do not tolerate discrimination or harassment of any kind.