Referral Coordinator

Summit Spine & Joint Centers; Lawrenceville (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Summit Spine & Joint Centers is seeking a Referral Coordinator in Lawrenceville, GA. The role requires excellent public communication skills and a strong focus on patient satisfaction. The coordinator will manage referrals, coordinate with internal clinic departments, and ensure accurate tracking of patient information.

The ideal candidate should have at least one year of clinical office experience and a keen attention to detail, supporting the medical team to effectively serve our patients.

Qualifications

• Minimum one year clinical office experience required.
• Strong attention to detail ensuring accurate tracking of referrals.
• Exceptional public communication skills for patient interactions.

Responsibilities

• Communicate with patients to ensure follow-through with referrals.
• Support doctors and patients in synchronizing appointments and authorizations.
• Coordinate the process of referring patients to appropriate clinics.
• Update records to assure all parties have accurate information.
• Make reminder calls to referral patients.

Skills

Public communication

Attention to detail

Patient coordination

Education

1+ years clinical office experience

Tools

ECW software

Job description

Summit Spine and Joint Centers - Lawrenceville, GA

Description

As SSJC expands our outgoing referral team, we are seeking a candidate who excels in positions with a high degree of public contact, is respectful and courteous with patients, staff and providers, and has a strong focus on patient satisfaction. The referral coordinator serves in conjunction with all internal clinic departments and must navigate, compromise, and negotiate successful tracking and coordination of referrals between SSJC and outside clinics. The ideal candidate possesses a strong attention to detail, ensuring accurate tracking of all referrals.

Job duties include, but are not limited to the following:

• Communicate with patients to ensure follow-through with referrals.
• Support doctors and patients in synchronizing appointments, authorizations, and tests taking place in different clinics.
• Coordinate the process of referring patients to appropriate clinics.
• Update records to assure all parties have accurate information.
• Routinely make reminder phone call reminders to referral patients in advance of appointment.
• Keep in-office provider up to date with questions, requests, and concerns regarding the status of patient referrals, care coordination or follow-up status.
• Answer, respond, and document phone calls, requests and questions from patients in a timely manner. Calls must be accurately managed or redirected as appropriate.
• Routinely provide patients with other clinic and community-based resource materials as appropriate.

Education

• At least one year or more clinical office experience, but two or more years of experience is preferred.

Hours of Operation

Monday - Friday, 08:00am - 05:00pm

Job Type

Full-time

Experience

• ECW: 1 year (Preferred)
• Referral Coordinator: 1 year (Preferred)