Worker’s Compensation Coordinator

Summit Spine & Joint Centers; Lawrenceville (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Summit Spine & Joint Centers in Lawrenceville, GA is seeking a WC Coordinator to manage worker's compensation processes. The ideal candidate will have strong customer service skills, a working knowledge of medical terminology, and experience in a medical setting.

This full-time position involves liaising with insurance companies, coordinating patient appointments, and ensuring proper documentation. Join us in providing comprehensive care to our patients.

Qualifications

• 1+ years of experience preferred.
• Bilingual candidates are encouraged to support our diverse patient base.
• Knowledge of insurance plans required.

Responsibilities

• Document all communications with patients regarding actions and modifications.
• Liaison with insurance providers and legal professionals.
• Schedule appointments and coordinate treatments for injured patients.

Skills

Excellent verbal and written skills

Detail oriented

Customer service skills

Ability to multitask

Bilingual

Education

1+ years’ experience in a medical setting

Working knowledge of medical terminology

Proficiency with EMR (EClinical Works)

Job description

Company Overview

Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the state of Georgia while providing clinical, surgical, and imaging services to our patients.

Job Description Summary

As a WC Coordinator, an employee must be detail oriented with excellent phone call diction, and outstanding customer service skills, so they may help patients understand their current coverage, status, and financial obligations related to treatment. A successful employee must also be able to liaise with 3rd party attorneys and WC Insurance Adjusters to navigate the WC process. The employee must be able to problem-solve and multitask as we are a fast‑paced practice.

This job is a full‑time, benefited position at Summit Spine & Joint Centers that reports to the Administrative Manager. This position’s primary location will be at the SSJC Administrative Building in Lawrenceville, GA.

Responsibilities

• Appropriately document all communications with patients, including regarding all actions, authorization details and modifications.
• Work accurately, work well independently and with others, and able to maintain focus under pressure.
• Liaison with insurance providers, legal professionals, and other healthcare providers to facilitate the timely processing of claims, continuity of care for patient treatment, and effective communication between all parties involved.
• Schedule Peer‑to‑Peer meetings between external insurance companies and in‑house providers to resolve potential insurance coverage denials.
• Coordinate & schedule medical appointments, evaluations, and treatments for injured patients as necessary.
• Coordinate with physicians in completing monthly attending physician statements and worker’s compensation forms after each patient’s appointment.
• Providing any necessary medical notes, referrals, forms, and itemized statements to insurance providers, claims adjusters, nurse case managers, and legal professionals.
• Complete and submit WC205 forms and out of state request for authorization forms to adjusters and legal professionals to obtain approval for ambulatory surgical center appointments for patients.
• Obtain approvals for treatment from worker’s compensation adjusters and nurse case managers prior to initial treatment appointment.

Skills And Abilities

• Must be personable and detail oriented as a representative of the practice while callers rely on accurate information.
• Excellent verbal and written skills for proper documentation of encounters.
• Bilingual candidates are encouraged to support our diverse patient base.

Education And Experience

• Working knowledge of medical terminology and insurance plans required.
• Proficiency with EMR (EClinical Works).
• 1+ years’ experience preferred.
• 1+ years of experience in a medical setting preferred.