Referral Coordinator

Animal Medical Center; Hattiesburg (MS); On-site; USD 30,000 - 50,000; Full time

Job summary

An established veterinary practice in Hattiesburg is looking for a dedicated Referral Coordinator to enhance its pet healthcare services. This role involves managing communications with referring clinics, ensuring accurate documentation, and providing exceptional customer service. You will work in a fast-paced environment, collaborating with a team of veterinary professionals to deliver excellence in care. If you have strong interpersonal skills and a passion for animal health, this position offers a rewarding opportunity to make a difference in the lives of pets and their owners.

Benefits

401(k)

Dental Insurance

Employee Discounts

Health Insurance

Paid Time Off

Vision Insurance

Wellness Resources

Qualifications

• Excellent interpersonal and time management skills are essential.
• Veterinary experience is required for this role.

Responsibilities

• Answer phone calls from referring veterinary clinics and direct them appropriately.
• Educate referring veterinarians about services and products.

Skills

Interpersonal Skills

Time Management

Customer Service

Attention to Detail

Problem Solving

Organizational Skills

Veterinary Experience

Tools

Cornerstone Veterinary Software

rVetlink Veterinary Portal

Job description

Benefits:

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

"At the Animal Medical Center, we strive for excellence in pet healthcare, while exceeding our client's expectations, in a Christ-centered environment"

Fast-paced, state-of-the-art, 24-7 veterinary hospital in Hattiesburg, MS, is seeking an outgoing, highly motivated referral coordinator with exceptional people skills to join our veterinary team. As the oldest veterinary practice in Hattiesburg, you will be representing a well-established veterinary practice committed to excellence.

WHAT ARE THE DUTIES OF A REFERRAL COORDINATOR?

As a referral coordinator you will continue to establish excellence in pet healthcare by:

Answer phone calls from referring veterinary clinics

Directing phone calls to proper team members and ensuring messages taken are followed through

Accurate documentation

Learn and utilize Cornerstone veterinary software

Work closely and respectfully with other team members in the veterinary practice to ensure a referral experience

Educate referring veterinarians and referral clients about Animal Medical Center services and products according to the standards of Animal Medical Center

WHAT SKILLS DO I NEED?

At Animal Medical Center, we strive to exceed our referral veterinarian's expectations by providing excellent service. Skills you would need for this position are:

Demonstrate a high level of interpersonal skills, time management skills, and an ability to ensure that referrals are processed in a timely manner

Able to work collaboratively with multiple veterinary professionals in a busy and complex environment using tact, diplomacy, and discipline

Follow up on pending referrals

Ensure that referrals are processed effectively through the rVetlink veterinary portal

Highly organized and able to prioritize work effectively

Ability to problem solve

Great attention to detail and customer service skills

Veterinary experience is required

WHAT OTHER THINGS DO I NEED TO KNOW?

All applicants must be authorized to work in the United States now and in the future

Hourly pay is commensurate with experience

The work schedule is Monday - Friday 9:00 a.m. - 6:00 p.m.

Dependability and being flexible is essential

Benefits such as medical insurance, vacation, and retirement is available for full time team members

Upon conditional offer of employment, you successfully complete a drug screen and background check