Referral Coordinator

Paycom - ATS; Harrison (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) plan with company match

Paid leave / PTO

Job summary

North Arkansas Regional Medical Center (NARMC) seeks a Referral Coordinator to manage timely referrals for specialty care. You will schedule, document, and communicate with patients, primary care providers, specialists, and insurers to ensure smooth transitions.

The role emphasizes accurate data capture, patient education, and collaboration with care teams. Join a mission‑driven health system that values compassion and service.

Qualifications

• Must have a high school diploma or equivalent.
• Strong computer and typing skills.
• Excellent verbal and written communication.
• Ability to multitask with high accuracy and attention to detail.
• Proficiency in organizing and planning.

Responsibilities

• Track and document referral progress to ensure completion and patient safety.
• Register patients accurately, capturing current demographic and insurance information.
• Gather and organize relevant clinical documentation to support referral needs.
• Communicate with specialists to transmit medical records.
• Confirm insurance authorizations and prior approvals as needed.
• Collaborate with financial services to maximize billing and reimbursement.
• Educate patients on referral details and what to expect from the process.

Skills

Computer skills

Typing skills

Verbal & written communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Medical Terminology coursework (preferred)

Job description

Are you passionate about ensuring patients get the care they need—when they need it? As a Referral Coordinator at NARMC, you’ll play a critical role in supporting seamless transitions between primary care and specialty services. Be part of a collaborative, mission-driven healthcare team that values compassion, integrity, and service.About UsAt North Arkansas Regional Medical Center (NARMC), we are committed to providing high-quality, compassionate care to the communities we serve. Rooted in a culture of respect, collaboration, and clinical excellence, our mission is to improve health and wellness throughout our region. Our team thrives in a supportive environment that promotes professional growth, innovation, and work-life balance.Job SummaryThe Referral Coordinator ensures timely and accurate referral processes for patients requiring specialty care. This role involves scheduling, documentation, and communication between patients, primary care providers, specialists, and insurance companies. You’ll be essential in helping patients navigate the healthcare system while supporting our commitment to safe, coordinated care.Key ResponsibilitiesTrack and document referral progress to ensure completion and patient safetyRegister patients accurately, capturing current demographic and insurance informationGather and organize relevant clinical documentation to support referral needsCommunicate with specialists to transmit appropriate medical recordsConfirm insurance authorizations and prior approvals as neededCollaborate with financial services to maximize billing and reimbursementEducate patients on referral details and what to expect from the processJob QualificationsRequired:High school diploma or equivalentStrong computer and typing skillsEffective verbal and written communication skillsAbility to multitask with a high level of accuracy and attention to detailProficiency in organizing and planningAbility to read, write, speak, and understand EnglishPreferred:Coursework or experience in Medical TerminologyPrior experience in a medical office or clerical settingWhy Join UsAt NARMC, you’re more than an employee—you’re part of a community that cares. We believe in recognizing hard work, fostering talent from within, and ensuring our team members feel valued. Whether you're beginning your healthcare career or looking for a stable, mission-driven organization, NARMC offers a place to grow and serve with purpose.Benefits OverviewMultiple health plan options (PPO and HDHP) with coverage through NARMC Domestic Network and Cigna Health Plan.Dental and vision coverage through Delta Dental and Delta Vision of Arkansas.Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available.Basic life insurance ($40,000) and AD&D provided at no cost; voluntary life options available.Short-term and long-term disability coverage offered.Accident and critical illness insurance through Lincoln Financial.401(k) retirement plan with up to 3.5% company match, vested over 5 years.Paid Leave Bank (PLB) and Extended Illness Bank (EIB) with accrual based on service years.Employee Assistance Program (EAP) and First Stop Health 24/7 counseling services.AirMed/Mercy Life Flight membership for eligible staff and families.On-site wellness center and discounted membership at Planet Fitness.Tuition reimbursement and support for continuing education.Employee referral bonuses and internal promotion opportunities.Pet insurance and identity theft protection available.Discounts on prescriptions, cafeteria meals, gift shop items, and local thrift store purchases.