Administrative Assistant - Physical Therapy (FT Days)

Paycom - ATS; Harrison (AR); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health plan

Dental coverage

Vision coverage

401(k)

Paid leave

Tuition reimbursement

Wellness center

Job summary

North Arkansas Regional Medical Center (NARMC) in Harrison, AR is seeking an Administrative/Departmental Secretary for Rehabilitation Services. This role provides clerical support, handles patient registration, scheduling, and communications to keep the department organized and responsive.

You will work closely with therapists, physicians, and the Rehab Director to ensure accurate records, timely reminders, and smooth patient flow across the Rehab programs.

Qualifications

• High school diploma or equivalent required.
• Experience or familiarity with medical terminology preferred.
• Basic typing and computer skills required.
• Must read, write, speak, and understand English.
• Strong attention to detail and accuracy.
• Ability to communicate professionally with patients and staff.
• Ability to manage multiple tasks in a busy healthcare environment.
• Preferred: prior medical office experience and EMR usage.

Responsibilities

• Prepare computers and department systems for scheduling and registration.
• Answer calls promptly and professionally.
• Provide courteous guest service during all interactions.
• Register patients accurately and efficiently.
• Schedule patients for Rehabilitation Services departments.
• Enter patient charges and reconcile entries.
• Maintain patient records and reminders for appointments.

Skills

Medical terminology

Typing

English proficiency

Attention to detail

Multitasking

Communication skills

Education

High school diploma or equivalent

Tools

EMR systems

Healthcare scheduling software

Job description

Job Details: Job Location: Harrison, AR 72601, Position Type: Full Time, Job Shift: Day, If you’re organized, detail-oriented, and enjoy helping patients and healthcare teams stay on track, this could be a great opportunity to join North Arkansas Regional Medical Center’s Rehabilitation Services team. In this role, you’ll provide essential administrative support for our Rehab departments while helping create a smooth experience for patients, therapists, physicians, and families.

About Us

North Arkansas Regional Medical Center (NARMC) is a nonprofit healthcare system serving North Arkansas and the surrounding communities. Our mission is to provide comprehensive healthcare across North Arkansas, with a commitment to safety, quality, integrity, and community.

As part of NARMC, you’ll work alongside a team dedicated to providing compassionate, high-quality care while supporting the health and well-being of the communities we serve.

Job Summary

The Administrative/Departmental Secretary provides clerical and administrative support to NARMC Rehabilitation Services. This position supports daily patient registration and scheduling, telephone communication, charge entry, medical records preparation, physician orders, patient reminders, document scanning, and other departmental processes.

The Administrative/Departmental Secretary works closely with therapists, physicians’ offices, patients, the Rehab Director, and the Rehab Business Office to help ensure accurate and timely administrative processes.

Key Responsibilities

• Prepare computers and department systems for daily scheduling, registration, and appointment processes.
• Answer telephone calls promptly and professionally while following established communication protocols.
• Provide positive and professional guest service during all telephone and patient interactions.
• Register patients accurately and efficiently throughout the day.
• Schedule patients for all Rehabilitation Services departments while maintaining accurate appointment information.
• Process special scheduling requests from therapists and patients.
• Enter patient charges accurately and within required timeframes.
• Reconcile charge entries for Rehabilitation Services departments.
• Contact physicians and physician office personnel to obtain required physician orders before the patient’s initial evaluation when applicable.
• Assemble new patient charts and ensure required documentation is prepared for the patient’s first visit.
• Make quality improvement and patient reminder calls, including no-show follow-up, initial evaluation reminders, and EMG/NCV appointment reminders.
• Prepare Wound Clinic documentation, stickers, evaluations, and related records for processing.
• Scan Wound Clinic evaluations for electronic signature.
• Fax Wound Care evaluations to out-of-town physicians as needed.
• Print and prepare patient treatment information and therapist schedules.
• Prepare therapist patient schedules for the following business day.
• Print inpatient and outpatient Wound Clinic evaluations and prepare documents for scanning.
• Assist the Rehab Director with departmental projects, administrative tasks, and special assignments.
• Assist the Rehab Business Office Supervisor with administrative tasks and special projects.
• Maintain accuracy, confidentiality, and professionalism when handling patient and medical information.
• Perform other job-related clerical and administrative duties as assigned.

Job Qualifications

Required

• High school diploma or equivalent.
• Working knowledge of medical terminology.
• Basic typing and computer skills.
• Ability to read, write, speak, and understand English.
• Strong attention to detail and accuracy.
• Ability to communicate professionally with patients, healthcare providers, and coworkers.
• Ability to manage multiple administrative tasks in a busy healthcare environment.

Preferred

• Previous experience in a medical office, hospital, clinic, rehabilitation, or other healthcare setting.
• Previous experience with patient registration or scheduling.
• Experience with electronic medical records or healthcare scheduling systems.
• Previous medical administrative or clerical experience.
• Familiarity with insurance, medical documentation, or physician orders.

Why Join Us

At NARMC, every administrative role contributes to the patient experience and the delivery of quality healthcare. As part of Rehabilitation Services, you’ll work directly with patients and healthcare professionals while helping keep the department organized, responsive, and running smoothly.

You’ll have the opportunity to build valuable healthcare experience while working with a team that serves patients throughout North Arkansas.

Benefits Overview

• Multiple health plan options (PPO and HDHP) with coverage through NARMC Domestic Network and Cigna Health Plan.
• Dental and vision coverage through Delta Dental and Delta Vision of Arkansas.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available.
• Basic life insurance ($40,000) and AD&D provided at no cost; voluntary life options available.
• Short-term and long-term disability coverage offered.
• Accident and critical illness insurance through Lincoln Financial.
• 401(k) retirement plan with up to 3.5% company match, vested over 5 years.
• Paid Leave Bank (PLB) and Extended Illness Bank (EIB) with accrual based on service years.
• Employee Assistance Program (EAP) and First Stop Health 24/7 counseling services.
• AirMed/Mercy Life Flight membership for eligible staff and families.
• On-site wellness center and discounted membership at Planet Fitness.
• Tuition reimbursement and support for continuing education.
• Employee referral bonuses and internal promotion opportunities.
• Pet insurance and identity theft protection available.
• Discounts on prescriptions, cafeteria meals, gift shop items, and local thrift store purchases.