Referral Coordination Specialist

phsorg; United States; On-site; USD 23,000 - 38,000; Full time

Benefits offered by this job

Benefits package

Job summary

Presbyterian Rust Medical Center in Rio Rancho, NM is seeking a Referral Coordinator to manage referrals from referring providers, schedule visits, and coordinate with payors. This full-time, on-site role runs Monday–Friday with a focus on timely communication and accurate referral processing.

Ideal candidates have medical office experience and EPIC competency for registration, plus strong organizational and customer service skills. A comprehensive benefits package is included.

Responsibilities

• Navigate complex requests from referring providers and their offices, primarily via phone.
• Develop and maintain positive working relationships with providers and referring offices.
• Address requests and concerns using knowledge of organization and ability to identify resources.
• Use high level of diplomatic skill to handle all calls in positive and professional manner.
• Advanced scheduling for specialty or radiologic procedures; prior authorization/certification/referrals.
• Return scheduling knowledge to include scrub schedules for accuracy and efficiency.
• Monitor in-baskets and reports for overdue results, waitlisted appointments, recalls, etc.
• Achieve exceptional experience for providers and referring offices using CARES, AIDET and EPE tools.
• Ensure all communications with providers and patients occur in a timely manner.
• Coordinate with departments to gain access for referrals.
• Follow up with referring providers to ensure they know the referral status.
• Maintain knowledge of program operations and processes to guide referrals.
• Coordinate with Business Development to collect feedback from referring offices.

Job description

Presbyterian Rust Medical Center in Rio Rancho, NM is seeking a Referral Coordinator to manage referrals from referring providers, schedule visits, and coordinate with payors. This full-time, on-site role runs Monday–Friday with a focus on timely communication and accurate referral processing.

Ideal candidates have medical office experience and EPIC competency for registration, plus strong organizational and customer service skills. A comprehensive benefits package is included.