Referral Center Intake Specialist

DeKalb Health; Burlington (NC); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

PTO

Seven paid holidays

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

403B match after 12 months

Job summary

AuthoraCare Collective is seeking a Referral Center Intake Specialist in a full-time hybrid role. You will assist prospective patients and families by explaining services, insurance details, and admission criteria, while beginning the referral process and supporting admissions and patient care.

Responsibilities include handling referrals via phone and email, data entry, coordinating with the admissions team, and providing hospice/palliative consultations.

Qualifications

• Associate degree or equivalent work experience in a medical setting.
• At least 1 year of office experience with medical secretary duties.
• Experience with administrative programs and healthcare terminology preferred.
• Typing speed of 50 wpm preferred.

Responsibilities

• Assist with answering referral line and taking referrals.
• Enter referrals into the database and coordinate with admissions.
• Provide hospice and palliative phone consultations and explain services.
• Obtain patient records and scan into the EMR.
• Coordinate smooth transition of services and follow up as needed.

Skills

Medical terminology

Administrative skills

Data entry

Office software

Education

Associate degree or equivalent

Tools

EMR systems

Job description

• Employee Type Full Time

The Job You Want is Here!

AuthoraCare Collective is currently seeking a Referral Center Intake Specialist. This position is Full-time hybrid, Monday - Friday 10:00am - 7:00pm with rotating weekends and holidays.

Job Summary:

Assists with prospective patients and families by explaining the organizations services and programs, insurance information, admission criteria and related information. The Referral Center Intake Specialist will begin the referral process, coordinating and providing clerical support for admissions and patient care services. Assists with incoming and outgoing email and data entry.

Key Responsibilities:

• Assists Answering Referral Line and Taking Referrals.
• Assists in answering Referral Center phone line, taking referrals and data entry of referrals into database.
• Provides hospice and palliative phone consults, explaining what services AuthoraCare p rovides, reimbursement sources, and transfer of services.
• Assists with providing support for walk-in referrals. Procures physician's consent to be attending and certifications of terminal illness.
• Requests and obtains patient medical records and scans into the EMR.
• Collects data and updates communication in EMR.
• Notifies appropriate team with new referral information and patient location.
• Ensures that team has proper paperwork prior to scheduling assessment visits.
• Schedules RN for patient visits appropriately.
• Ensures all paperwork for signatures are in place.
• Coordinates smooth transition of services.
• Makes follow-up telephone calls as needed or directed to ensure complete information is received and given as needed to admit a referral.
• Works closely with Hospital Liaison Team, Community Liaison Team and other Referral.
• Intake members for rapid turn-around of referrals.

• Paid time off (PTO), Seven paid holidays, flexible work schedules, medical, dental, vision, disability, and life insurance.
• Employee engagement activities and 403B match after 12 months of service.

Requirements

Education/Experience:

• Associate degree or equivalent work experience.
• Minimum of one-year office experience in a position using medical secretary skills.
• Successful completion of administrative program preferred.
• Computer/data processing training/experience preferred.
• Healthcare experience preferred.
• Knowledge of medical terminology preferred.
• Ability to type 50 wpm preferred.

Other:

Valid state-issued driver's license required. Must carry automobile liability insurance at limits required by agency. Must have own transportation.

Summary

Our Mission:

AuthoraCare Collective empowers people to be active participants in their care journey, enabling them to live on their own terms through personalized support for mind, body, and spirit.

Our patients are always the author of their life story. During a challenging illness, AuthoraCare Collective helps them author more moments that matter, regardless of the stage of their illness or condition. This is captured by our tagline: Your Story. Our Expert Care.