Intake & Admissions Representative (Full-Time 1.0/ Days)

Hospice & Community Care; Lancaster (Lancaster County); On-site; USD 36,000 - 54,000; Full time

Job summary

Hospice & Community Care in Lancaster is seeking an Intake and Admissions Representative for a full-time, in-office role. You will process hospice referrals, initiate the intake workflow in the electronic health record, and coordinate admission visits with patient families with a goal of a four-hour response time.

The ideal candidate has at least one year of secretarial-related experience, excellent communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of secretarial or related experience.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Comfortable with high call volumes.
• Proficient at basic phone and computer skills.

Responsibilities

• Provide excellent customer service to patients, families, referrals, and hospice staff.
• Receive and respond to referrals via phone, portal, email, or fax quickly.
• Create initial referral record in the EHR and start intake via a virtual platform with accuracy.
• Schedule admission visits with families aiming for a 4-hour response.
• Retrieve and upload medical records from hospital systems.
• Monitor open referrals and follow up with urgency.
• Verify patient benefits and arrange initial authorizations.
• Collaborate with supervisors on high-risk referrals.
• Work independently as well as part of a team.

Skills

Communication

Multitasking

Phone skills

Computer skills

Independent worker

Education

High school diploma

Tools

EHR systems

Job description

Intake and Admissions Representative

Full -Time

8am - 5pm (might be open to 7am - 4pm)

Every 5th weekend

In office position

Essential Functions

• Delivers great customer service when communicating with patients, families, referral sources and hospice team members.
• Receives and responds to hospice referrals and inquiries via phone, portal, email, and/or fax at a fast pace.
• Creates the initial referral record in the electronic health record and starts the intake process through a virtual intake platform with a high level of accuracy.
• Schedules admission visits with patient families with goal of 4-hour response.
• Retrieves and uploads pertinent medical records from hospital electronic health record platforms.
• Monitors open/pending referrals and conducts and/or assigning necessary and appropriate follow up with a high level of urgency.
• Verifies patient benefit information and obtains and/or assigns initial prior authorizations to Finance/Patient Accounts.
• Collaborates with supervisors/leadership regarding high risk and complex referrals.
• Ability to work independently as well as part of a team.

Qualifications

• High school diploma or GED required.
• A minimum of 1 year of experience in secretarial or related experience required.
• Excellent communication skills (verbal and written)
• Ability to multitask and prioritize in a fast-paced environment with a high level of accuracy.
• Ability to work independently; self-motivated
• Proficient at basic phone and computer skills
• Must be comfortable answering phones with a heavy call volume.

Our Mission

To provide personalized care and comfort to help patients and families live better with serious illness through end of life.

Our Vision

Every person living in our community will receive the care and compassion they need while coping with serious illness, facing end of life, or experiencing the loss of a loved one.

Our Values

• We value people and treat everyone with compassion, care, respect and courtesy.
• We value the comfort and dignity of our patients, their families and their caregivers.
• We value integrity, honesty and ethical behavior.
• We value teamwork, open communication, and mutual respect for each other.
• We value being part of our community.

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