Referral & Care Coordination Specialist

Marin City Health and Wellness Center; San Rafael (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Marin City Health and Wellness Center is seeking a Referral Coordinator to serve as the liaison for patients and clinicians at our Bayview San Francisco or Marin City clinics. You will coordinate care with outside providers, hospitals, and community programs to ensure timely referrals and smooth access to services.

Responsibilities include processing referrals and authorizations, verifying insurance eligibility, maintaining referral records, managing a community resource directory, and

Qualifications

• Minimum 1 year in administrative work in a health care setting.
• Experience with insurance, referrals, authorizations, and community contacts.
• Ability to work independently with little or no supervision.
• Proficient with Microsoft Word, PowerPoint, Excel, and Outlook.
• Experience providing strong customer service.
• Excellent communication skills written and verbal.
• Sensitivity to the needs of a multi-cultural population with varying income levels.
• Excellent attention to detail.

Responsibilities

• Responsible for completion and processing of all authorizations and referrals ordered by providers and requested by patients for services inside and outside of MCHWC.
• Verification of patient insurance eligibility.
• Maintain authorizations/referral information in patient chart through a tracking mechanism.
• Maintain extensive resource directory for MCHWC staff and patients for access of community resources.
• Knowledge of managed care requirements for referral.
• Ensure superior customer service to patients, including problem resolution.
• Punctuality, regular and reliable attendance.
• Performs other duties as directed, developed or assigned.

Skills

Customer service

Communication

Independence

Multicultural sensitivity

Attention to detail

Education

1 year administrative work in health care

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Job description

Marin City Health and Wellness Center is seeking a Referral Coordinator to serve as the liaison for patients and clinicians at our Bayview San Francisco or Marin City clinics. You will coordinate care with outside providers, hospitals, and community programs to ensure timely referrals and smooth access to services.

Responsibilities include processing referrals and authorizations, verifying insurance eligibility, maintaining referral records, managing a community resource directory, and