Referral & Care Coordination Specialist

Nevada Health Centers; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Company sponsored PPO medical plan

403(b) retirement plan with employer 

Generous time-off and paid holidays

Life/AD&D and long-term disability

Job summary

Nevada Health Centers is seeking a Referral Coordinator to manage patient referrals for specialty services and diagnostics across multiple primary care sites. The role emphasizes patient advocacy, timely authorization, and accurate EMR documentation to support a seamless patient experience.

You will maintain strong communication with patients, assist with insurance and financial questions, and help optimize referral workflows while collaborating with clinical staff and leadership.

Qualifications

• Provides exceptional customer service to both internal and external customers.
• Coordinate all primary care referrals to designated site (e.g., specialty services, diagnostic testing, and other outpatient services)
• Act as a patient liaison/advocate, to ensure optimal patient experience in assessing NVHC services and referred care
• Obtain prior authorization as needed
• Attend required meetings and participate in committees as requested.
• Completes appropriate patient documentation in electronic medical records.
• Maintain constant and proactive communication with the patient regarding referral
• Assist patients in problem solving potential issues with insurance, financial, or social issues
• Accurately maintain referral network contact information
• Alerts for ways to improve customer service, improve patient flow

Responsibilities

• Provides exceptional customer service to internal and external customers.
• Coordinate all primary care referrals to designated site (e.g., specialty services, diagnostic testing, and other outpatient services).
• Act as a patient liaison/advocate to ensure optimal patient experience in assessing NVHC services and referred care.
• Obtain prior authorization as needed.
• Attend required meetings and participate in committees as requested.
• Completes appropriate patient documentation in electronic medical records.
• Maintain constant and proactive communication with the patient regarding referral status.
• Assist patients in problem solving potential issues with insurance, financial, or social issues.

Skills

Strong communication skills

Education

High school diploma or GED

1 year medical office experience

Tools

Electronic Health Records

Multi-line phone system

Data entry

Job description

Nevada Health Centers is seeking a Referral Coordinator to manage patient referrals for specialty services and diagnostics across multiple primary care sites. The role emphasizes patient advocacy, timely authorization, and accurate EMR documentation to support a seamless patient experience.

You will maintain strong communication with patients, assist with insurance and financial questions, and help optimize referral workflows while collaborating with clinical staff and leadership.