Referral & Care Coordination Specialist

Angel Kids Pediatrics; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Angel Kids Pediatrics in Jacksonville, FL seeks a Referral Coordinator to support referrals across multiple locations. You will handle inbound calls from parents and facilities, process referrals, obtain authorizations, and ensure timely, accurate documentation.

The role emphasizes clear communication, attention to detail, and teamwork in a fast-paced pediatric clinic. Full-time, Monday to Friday 8–5, on-site, with a patient-centered approach and commitment to equity and inclusion.

Qualifications

• Excellent written and oral communication skills.
• Versatility and ability to adapt to changing priorities.
• Acute attention to detail and strong organizational skills.
• Ability to manage priorities and workflow in a fast-paced clinic.
• Professional appearance and demeanor.

Responsibilities

• Answer phone calls from parents regarding referrals and provide information when possible.
• Answer calls from other facilities about referral requests and outline next steps.
• Ensure referrals requested by providers are processed accurately and timely.
• Obtain authorizations from insurance companies and file additional forms as needed.
• Obtain and attach required forms for specific referrals (sleep study, concussion clinic).
• Send referrals via fax and collect confirmation sheets.
• Distribute incoming faxes to appropriate team members.
• Contact specialists to obtain insurance acceptance and availability for referrals.
• File referrals in an organized system for easy retrieval.
• Log processed referrals and maintain a daily count.
• Respond to messages from OP and patient portal.
• Check voicemails on multiple boxes and respond accordingly.

Skills

Excellent communication

Organizational skills

Attention to detail

Multitasking

Customer service

Bilingual (nice to have)

Education

High school diploma/GED

MOA Certificate

Insurance Verification knowledge

Job description

Angel Kids Pediatrics in Jacksonville, FL seeks a Referral Coordinator to support referrals across multiple locations. You will handle inbound calls from parents and facilities, process referrals, obtain authorizations, and ensure timely, accurate documentation.

The role emphasizes clear communication, attention to detail, and teamwork in a fast-paced pediatric clinic. Full-time, Monday to Friday 8–5, on-site, with a patient-centered approach and commitment to equity and inclusion.