Referral Coordinator

Coastal Health; Orange Park (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

Seven paid major holidays

Monday–Friday schedule

Job summary

Coastal Health in Orange Park, FL is seeking a dependable Referral Coordinator to join our Corporate Office. The role coordinates patient referrals, verifies insurance requirements, and secures authorizations to ensure timely access to specialty care.

Strong communication and organization are essential in our fast-paced medical office. Responsibilities include processing referrals, tracking status, maintaining HIPAA confidentiality, and supporting administrative duties.

Qualifications

• 1–3 years of medical office referral coordination experience.
• Knowledge of insurance verification and authorization processes.
• Understanding of medical terminology.
• Strong organizational and communication skills.
• Ability to prioritize tasks and meet deadlines.
• Proficiency with electronic medical records.

Responsibilities

• Process and coordinate incoming and outgoing patient referrals.
• Review referral orders for accuracy and completeness.
• Verify insurance requirements and determine whether authorizations are needed.
• Obtain and track insurance authorizations as required.
• Communicate with insurance companies, specialty offices, providers, and patients.
• Follow up on pending referrals to ensure timely scheduling.
• Monitor referral status and maintain accurate documentation.
• Address referral-related questions and resolve issues.
• Ensure referrals are sent to the appropriate specialty offices.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Assist with additional administrative duties as needed.

Skills

Communication

Organization

Insurance verification

Authorization processes

HIPAA familiarity

Data entry

Teamwork

Customer service

Education

High school diploma

Tools

Athenahealth

Job description

Referral Coordinator – Corporate OfficeLocation: Orange Park, FLSchedule: Monday–Friday, 8:00 AM–5:00 PMCompany: Coastal HealthJoin the Coastal Health Family!Coastal Health is seeking a dependable, detail-oriented, and organized Referral Coordinator to join our growing Corporate team in Orange Park, Florida.The Referral Coordinator plays an important role in coordinating patient referrals and ensuring patients receive timely access to the specialty care they need. The ideal candidate will have strong communication and organizational skills, the ability to multitask, and experience working in a fast-paced medical office environment.Responsibilities:Process and coordinate incoming and outgoing patient referrals.Review referral orders for accuracy and completeness.Verify insurance requirements and determine whether authorizations are needed.Obtain and track insurance authorizations as required.Communicate with insurance companies, specialty offices, providers, and patients.Follow up on pending referrals to ensure timely scheduling.Monitor referral status and maintain accurate documentation.Address referral-related questions and resolve issues.Ensure referrals are sent to the appropriate specialty offices.Maintain patient confidentiality and comply with HIPAA regulations.Assist with additional administrative duties as needed.Qualifications:Previous medical office or referral coordination experience preferred.Knowledge of insurance verification and authorization processes.Understanding of medical terminology and specialty referrals.Strong organizational skills and attention to detail.Excellent verbal and written communication skills.Ability to prioritize tasks and meet deadlines.Proficient computer skills and experience with electronic medical records.Athenahealth experience is a plus!What We Offer:Comprehensive benefits package.401(k) retirement plan.Paid time off.Seven paid major holidays.Monday–Friday schedule.Opportunity to grow with an established healthcare organization.If you are organized, enjoy working behind the scenes to help coordinate patient care, and want to be part of a team that makes a difference, we would love to hear from you!Apply today and become part of the Coastal Health family!Minimum 1-3 years experience in a medical office preferred. High school diploma or equivalent, Customer service, Oral and Written communication skills, Knowledge of medical terminology, Data entry skills, Ability to work in a fast-paced environment, and teamwork.