Referral and Authorization Clerk

Crouse Hospital; Town of De Witt (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health/Dental/Vision & Life insurance

Flexible spending account or Health S<

Employee assistance program

15 days of paid time-off within first

7 paid holidays annually

401k with 4% employer match

Affiliation with Crouse Hospital

Job summary

Crouse Medical Practice in the Town of De Witt, NY is seeking a referral support specialist. You will provide courteous customer service, schedule diagnostic appointments, process insurance authorizations, and maintain organized documentation, working closely with physicians, managers and staff to support daily operations.

This full-time position offers a Monday–Friday schedule with competitive pay based on experience, annual raises, and opportunities for professional growth within a stable,

Qualifications

• High School diploma.
• Minimum two years experience in healthcare.
• Proven ‘team player’ experience.
• Demonstrated experience in computer use.
• Understanding of insurance carrier authorization process.
• Knowledge of ICD-10 and CPT-4 codes.

Responsibilities

• Provides referral support for professional teams through positive customer service.
• Schedules diagnostic appointments and processes insurance authorizations.
• Maintains and organizes documentation, copies, and faxing completed orders.
• Works with physicians, managers and staff to promote quality and cost-effective daily operations.
• Establishes good interpersonal relationships with patients, their families, the public and co-workers.

Skills

Customer service

Team player

Computer literacy

Insurance authorization process

ICD-10 and CPT-4 codes knowledge

Education

High School diploma

Associates degree or certificate in medical assisting or secretarial studies

Job description

Full-Time , Days , Monday - Thursday 8:30am-5:00pm & Friday 8:30am-3:00pm

Posted 11/06/2026

Why Crouse Medical Practice?

At Crouse Medical Practice, our focus is on improving the lives of our patients. This focus is what drives us to recruit the best employees to support our patients. Our practice fosters an inclusive environment that prioritizes work-life balance, welcoming individuals from all backgrounds to join our close-knit work family.

Come join our work family!!

Here’s what we offer:

• Monday-Friday work week with no mandatory overtime
• Supportive team environment
• Competitive starting rates based on experience
• Annual salary increases
• Opportunities for professional growth & stability within a fast growing Medical Practice
• Longevity and consistency of management
• Perfect attendance award
• Employee referral program
• Affiliation with Crouse Hospital

Other benefits include:

• Generous Health/Dental/Vision & Life insurance
• Flexible spending account or Health savings account - available first of the month following your date of hire
• Employee assistance program
• 15 days of paid time-off within first year of employment
• 7 paid holidays annually
• a 401k with 4% employer match

Position Description:

Provides referral support for the professional teams through positive customer service, diagnostic appointment scheduling, processing insurance authorization, maintaining and organizing appropriate documentation, copying, faxing completed orders, and other clerical duties as required. Works with the physicians, managers and staff to promote quality and cost effective daily operations. Establishes and maintains good interpersonal relationships with patients, their families, the public and co-workers. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team. This position reflects and carries forward the mission and goals of the practice both internally and throughout the community.

Requirements:

• Education/Certification/Licensure
  • High School diploma.
  • Minimum two years experience in healthcare.
  • Proven ‘team player’ experience.
  • Demonstrated experience in computer use.
  • Understanding of insurance carrier authorization process.
  • Knowledge of current ICD-10 and CPT-4 codes
• Demonstrated competence interpersonal and intra professional relations.
• Associates degree or certificate from medical assisting or secretarial school.