Reentry Program Manager

Goodwill of Central and Northern Arizona; San Francisco (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Retirement plan

Professional development training

Commuter benefits

Flexible healthcare spending account

Job summary

Goodwill SF Bay is seeking a Reentry Program Manager to lead a team delivering reentry services to clients returning to the community after incarceration or employment barriers.

The role focuses on directing intensive career coaching, assessments, and job placement/retention, with an emphasis on expanding the program through strong community and government partnerships and philanthropic support.

Qualifications

• Experience leading diverse teams and guiding enterprise-wide program excellence.
• Ability to build and manage partnerships with community orgs, government agencies, and industry leaders.
• Understanding of criminal justice systems and Fair Chance practices in relevant counties.
• Proven track record in workforce development, program growth, and evaluation.
• Strong data quality, reporting, and performance measurement skills.
• Experience with grant contracts and spend-down strategies.

Responsibilities

• Recruit, hire, and supervise a diverse team of leads and direct service staff.
• Develop best practices and tools for staff in work readiness, career advising, job development, and retention.
• Create employer engagement strategies that lead to career pathways for reentry clients.
• Grow program footprint by partnering with community orgs, agencies, and industry leaders.
• Oversee grant contracts, track progress, and contribute to reporting and spend-downs.
• Collaborate with Mission Advancement leadership to fundraise and expand programs.
• Present issues and solutions to the leadership team to maximize outcomes.
• Identify opportunities for staff development and cross-functional growth.
• Develop new programming and work with the development team on fundraising.

Skills

Leadership

Team management

Partnership development

Stakeholder engagement

Project management

Data analysis

Communication

Relationship building

Contract management

CRM knowledge

Tools

Salesforce

Workforce Central

CalJOBS

Job description

The Reentry Program Manager is responsible for running and expanding our reentry programming. The Reentry Program Manager leads a team and the strategic direction of reentry programming designed to provide services to clients returning to communities after experiencing incarceration and/or barriers to employment, and clients on their path to achieving self-sufficiency.

The Reentry Program Manager will oversee a team providing intensive career coaching, assessments and job placement and retention services to justice involved individuals. Responsibilities will include growing our program’s footprint, building strong partnerships with community-based organizations, local and state government agencies, and industry leaders. They will also develop and cultivate public and philanthropic partnerships that support Goodwill’s mission. This position will collaborate closely with the Mission Advancement leadership and reports to the Director of Career Services.

RESPONSIBILITIES

• Recruit, hire, and supervise a diverse team of leads, Career Advisors, and direct service staff
• Develop best practices, processes, and tools for staff in the areas of work readiness, career advising, job development, referral, and retention services
• Develop and implement employer engagement strategies that lead to career pathways for clients in reentry
• Develop outreach strategies for community partners, employers, and clients in the reentry field
• Oversee grant contracts which fund career services and employer engagement activities including progress towards contract goals, collaborating on program reporting, and spenddown strategies
• Participate in external committees and strategic partnership networks
• Establish and maintain employer advisory councils
• As a member of Goodwill’s Mission Advancement Leadership Team, accurately present issues that impact your ability to achieve maximum results, provide recommendations, problem solve and implement solutions to achieve outcomes.
• Work with staff to develop related performance objectives and measurements to ensure consistent, high-quality evaluation and goal setting
• Identify and create opportunities for professional development and growth for staff
• Develop new programing and work closely with our development team to fundraise
• Other duties as assigned

QUALIFICATIONS:

• Have a growth mindset and a passion for helping people continuously improve
• Be a strong relationship builder, collaborator, and communicator with experience leading diverse teams, developing an enterprise-wide strategy for program excellence, and engaging community
• Understand the criminal justice system and Fair Chance Ordinances in the counties that Goodwill operates in
• Understand the various stakeholders in the justice system at the local, state, federal, probation & parole level
• Understand the employment needs of diverse groups; able to adapt materials and services to address these needs
• Respect and have knowledge of cultures, ethnicities, gender, sexual orientations and age groups other than one’s own; able to work effectively with all
• Have demonstrated experience working on successful workforce development programs
• Have strong problem solving and cross-functional, cross-departmental, relationship management skills
• Have a working knowledge of databases (i.e. Salesforce, Workforce Central, CalJOBS), well-developed data analysis capabilities, and demonstrated ability to manage computer operations and applications
• Be detail-oriented, strong research skills, and an avid advocate for data quality
• Have strong project management skills such as planning, documentation, execution and implementation –ability to handle multiple projects simultaneously
• Be receptive to feedback, willing to learn and embrace continuous improvement
• Present a professional demeanor with the ability to exercise discretion and judgment in confidential matters
• Embody Goodwill’s values of safety, belonging, and learning

Working at Goodwill is more than a job–it is an opportunity for people needing a second chance in entering or re-entering the workplace to build the foundation of knowledge, skills, and experience to advance in their careers.

Our supportive employment programs provide an opportunity to learn while you earn to advance along technology, retail, warehousing and logistics, e-commerce or our Corporate Services Career Pathways program.

Full-time jobs at Goodwill SF Bay offer medical, dental & vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending account, and a mental health + wellbeing employee assistance program, in addition to a positive, growth-oriented environment.

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.