Reentry Case Manager

Changing Perceptions; United States; Hybrid; USD 51,000 - 63,000; Full time

Benefits offered by this job

Healthcare plan

Vision & Dental plans

Disability insurance

Hybrid work model

In-office days Tue-Thu

Job summary

Changing Perceptions, Inc. in the Washington, D.C. metropolitan area is seeking a Re-entry Case Manager to support justice‑impacted individuals through intake, ISP development, referrals, and ongoing case management.

Reporting to the Chief Program Officer, you will coordinate care, navigate housing, employment, healthcare, and benefits, maintain documentation, and provide crisis support as needed while collaborating with community partners.

Qualifications

• Experience in case management, social work, re-entry services.
• Committed to dignity and empowerment of justice-involved individuals.
• Highly organized with ability to manage multiple caseloads.
• Strong verbal and written communication; comfortable with one-on-one and group interactions.

Responsibilities

• Conduct Participant Intake & Assessment.
• Develop Individualized Service Plans (ISPs).
• Provide Case Management & Support via referrals, scheduling, transport, check-ins.
• Facilitate Resource Navigation to benefits, training, legal aid, and more.
• Track Progress & Maintain Documentation per funder requirements.
• Engage in Crisis Intervention and connect to longer-term resources.
• Collaborate with partners and re-entry networks for wraparound support.
• Advocate for participants across criminal justice, housing, employment, and healthcare.
• Support Program Development with feedback on trends.

Skills

Case management

Social work

Re-entry services

Trauma-informed

Communication skills

Bilingual

Tools

Microsoft Office

Google Suite

Case management software

Job description

At Changing Perceptions, we firmly believe that every individual deserves a second chance. Our organization provides direct services to all returning citizens, regardless of their circumstances. Our mission centers around ensuring the smooth reintegration and success of returning citizens in the Washington, D.C. metropolitan area. We achieve this through hands‑on and authentic mentoring, guidance, training, networking, and providing other essential supports and referrals to needed services. We understand the importance of building a brighter future for returning citizens and their loved ones and are committed to providing the necessary resources and support to help them achieve their goals. With our expanded programmatic offerings and partnerships, we aim to make a meaningful impact in the lives of returning citizens and their families.

ABOUT THE ROLE:

The Re-entry Case Manager will play a critical role in supporting the successful reintegration of justice‑impacted individuals. Reporting to the Chief Program Officer, the Case Manager will provide direct case management services to participants, addressing barriers to employment, housing, healthcare, education, and other essential areas. This role requires a trauma‑informed, empathetic approach to service delivery and a deep understanding of the challenges faced by returning citizens. The Case Manager will serve as a consistent advocate and support system, helping participants navigate systems, access resources, and achieve self‑defined goals.

WHAT YOU’LL DO:

• Conduct Participant Intake & Assessment: Perform comprehensive intake assessments to understand participants’ goals, strengths, barriers, and service needs.
• Develop Individualized Service Plans (ISPs): Co‑create goal‑oriented action plans with participants, focused on employment readiness, housing stability, mental health, substance use support, and personal development.
• Provide Case Management & Support: Deliver ongoing case management, including referrals, appointment scheduling, transportation coordination, and check‑ins to support goal attainment.
• Facilitate Resource Navigation: Assist participants in accessing internal and external services, including public benefits, workforce development programs, legal aid, and more.
• Track Progress & Maintain Documentation: Maintain accurate and timely documentation in accordance with organizational protocols and funder requirements.
• Engage in Crisis Intervention: Respond to urgent needs and provide short‑term crisis support while connecting participants with long‑term resources.
• Collaborate with Partners: Work closely with community providers, re‑entry networks, housing organizations, and employers to ensure wraparound support.
• Advocate for Participants: Serve as a strong advocate for participant needs within systems that include criminal justice, housing, employment, and healthcare.
• Support Program Development: Provide feedback and insights to help evolve programming based on participant needs and trends.

WHAT WE’RE LOOKING FOR:

• You have prior experience in case management, social work, re‑entry services, or a related field (lived experience is valued and welcomed).
• You are deeply committed to the dignity, rights, and empowerment of justice‑involved individuals.
• You are highly organized and able to manage multiple caseloads while maintaining empathy and professionalism.
• You have strong verbal and written communication skills and are comfortable facilitating one‑on‑one and group interactions.
• You are familiar with Washington, D.C.‑based resources and systems relevant to returning citizens.
• You are trauma‑informed and culturally responsive in your approach to client engagement.
• You are comfortable using case management databases and common software (Microsoft Office, Google Suite).
• Bilingual candidates and those with direct experience navigating re‑entry are encouraged to apply.

WHAT YOU WILL GET:

• A competitive salary of $57,000 per annum.
• Healthcare plans through Kaiser Permanente (up to 50% costs covered by employer)
• Vision & Dental Plans through Principal Financial (100% of costs covered by employer)
• Long‑term Disability, Accidental Death and Dismemberment Insurance at $25,000 (100% of costs covered by employer)
• A supportive and collaborative work environment.
• A competitive hybrid work model with in‑office days on Tuesday, Wednesday and Thursday.

Changing Perceptions, Inc. does not make hiring decisions on the basis of race, color, creed, ethnicity, national origin, gender, gender identity, sexual orientation, socio‑economic background, age, disability, veteran status, religion, political affiliation, or any other Changing Perceptions, Inc. is deeply committed to fostering an inclusive and equitable work environment. We uphold a policy of equal opportunity employment and ensure all hiring decisions are guided by our internal policies and principles of fairness. Our organization does not tolerate discrimination of any kind and makes employment decisions without regard to race, color, creed, ethnicity, national origin, gender, gender identity or expression, sexual orientation, socio‑economic background, age, physical or mental disability, veteran or military status, religion, political affiliation, marital or familial status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

We value the diverse perspectives and experiences that each individual brings to our team, as they are essential to achieving our mission. Changing Perceptions is dedicated to creating a workplace where all individuals feel respected, empowered, and supported in their professional growth. protected by state, federal, or local law.

Flexible work from home options available.

Compensation: $57,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Changing Perceptions is a nonprofit organization established to provide human services to incarcerated and formerly incarcerated individuals in the phases of pre‑release and reentry. We offer guidance to overcome personal obstacles, build self‑confidence, and develop valuable skills for traditional employment and everyday living.

We aim to develop programs to overcome obstacles that may hinder success, equip individuals with self‑assurance and valuable job skills, and enable them to make positive contributions to society upon reentry.

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.