Case Manager

Pioneer Human Services; Seattle (WA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Flexible Spending Account (FSA)

Dependent Care FSA

Life insurance

AD&D insurance

Disability coverage

Tuition Assistance

Retirement Plan

Employee recognition programs

Public transportation discounts

Employee Assistance Program (EAP)

Job summary

Pioneer Human Services is seeking a Residential Reentry Center Case Manager to plan and manage reentry/transition plans for residents referred from FBOP, USPO, and USPT. The role emphasizes employment, housing, and treatment access to support successful community reintegration.

The position uses evidence-based, client-centered practices including LS/CMI assessments and SMART goals, with fieldwork, on-site duties, and collaboration with staff and external agencies.

Qualifications

• BA/BS degree in human services or related field required.
• 2 years of experience in human services or related field.
• Must become certified in LS/CMI risk-needs assessment within 90 days of hire.
• Must complete PREA training within first month of hire.
• Must become certified in Moral Recognition Therapy within one year.
• Must pass and maintain security clearances as required by FBOP.
• Must pass CPR/First Aid Certification.
• Must have a valid driver’s license and carry auto liability insurance.

Responsibilities

• Perform comprehensive LS/CMI risk-needs assessment and PREA Risk Assessment.
• Orient residents to program rules and expectations.
• Develop IPPs using SMART goal techniques.
• Align IPP interventions to address criminogenic needs.
• Provide regular case notes documenting performance.
• Make referrals for mental health, housing, treatment as needed.
• Conduct field work including home investigations and checks.

Skills

Case management

Communication

Education

BA/BS degree in human services or related field

Master’s Degree in human services (preferred)

Tools

Microsoft Office Suite

Secure Manage

Job description

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services!

We are currently looking for a Case Manager Residential Reentry Center (RRC) with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.

Who we are – Our Mission
We empower justice-involved individuals to overcome adversity and reach their full potential.

For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.

What We Offer

At Pioneer, our employees are our most valuable asset. That’s why we’re proud to offer a comprehensive Total Rewards package designed to support your health, security, and work-life balance.

Compensation:

New hires for this position typically start between $28.08 and $35.10 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.

Benefits That Invest in You:

At Pioneer, we offer a comprehensive benefits package designed to support your health, financial well-being, and continued growth.

Health & Wellness Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account

Financial Protection

• Employer-provided life insurance
• Accidental Death & Dismemberment (AD&D) insurance
• Disability coverage

Invest in Your Future

• Front-Loaded Tuition Assistance
• Retirement Plan
• Employee recognition programs
• Public transportation discounts
• Employee Assistance Program (EAP)

Join Pioneer and build more than a career. Be part of a team that supports your well-being, recognizes your contributions, and invests in your future.

Benefit eligibility, coverage, contributions, and program provisions are subject to the terms of the applicable benefit plans and policies.

What you’ll do

The Residential Reentry Center (RRC) Case Manager is responsible for the planning and management of reentry/transition plans for residents referred from the Federal Bureau of Prisons (FBOP), United States Probation (USPO), and United States Pre-Trial Services (USPT). Specifically, the RRC Case Manager assists residents with attaining employment, securing housing, accessing treatment, and developing independent living skills in addition to other needs important to a successful community transition. Case managers utilize practices that are evidenced-based and client-centered including a research-validated assessment tool and cognitive skill building and motivation strategies designed to reduce recidivism. Within the Residential Reentry Center, the RRC Case Manager is considered a "key staff" and as such is integral to the overall effectiveness of program operations.

Primary/essential duties and responsibilities are but not limited to:

• After becoming certified, performs comprehensive risk-needs-responsivity assessment (LS/CMI) and PREA Risk Assessment for residents on caseload.
• Orients residents to program rules and expectations.
• Uses assessment results to identify static and dynamic risk factors.
• Uses assessment results to develop Individual Program Plans (IPPs) utilizing SMART goal techniques.
• Aligns IPP interventions, goals and timeframes to address top criminogenic needs based off the results of the LS/CMI risk-needs assessment.
• Provides regular, accurate, and detailed case notes documenting resident performance during all phases of their program.
• Make mental health, chemical dependency, housing, and other referrals as need is identified through the LS/CMI assessment and 1:1 session.
• Completes field work tasks including initial home investigations and monthly home checks for all home confinement residents.
• May be required to conduct on site employment verification checks when a resident is offered employment and may be required to conduct monthly follow up with each employer.
• Facilitates and instructs individual and group cognitive-behavioral skill building sessions/classes following designated training or program curriculum. Coordinates and facilitates meetings with resident family members.

• Attends program staff meetings, mandatory FBOP trainings, clinical staff meetings and facility events as needed.
• Is present for and participates in FBOP program audits and audit preparation.
• Engages in clear, consistent, and professional communication with all residents, program staff, FBOP and US Probation staff, and community members.
• Maintains cell phone and answers calls/emails outside of normal work hours and on weekends.
• Attends bi-weekly Program Review Team meetings with FBOP and USPO.
• Participates in work groups and committees organized by the Assistant Director, Director and other external agencies as appropriate.
• Conducts CDC investigations and discipline hearings for resident violations and incident reports which includes visits to the Federal Detention Center or local jails.
• Completes 40 hours of required BOP training, in addition to PHS training to include motivational interviewing, assessment certifications, mental health, trauma and other professional development training.
• Practice and maintain appropriate ethical and professional boundaries.
• Ensure all practices and documentation are in alignment with FBOP's Statement of Work (SOW)
• Adherence to all relevant FBOP policies and procedures.
• Monitors resident alignment with legal requirements (Judgment & Sentence, warrants with law enforcement, etc.)

What you’ll bring

REQUIRED (Any Equivalent Combination of Knowledge, Skills, Abilities, Education, and Experience)

• BA/BS degree in the human services, social sciences or related field required.
• 2 years of experience in the human services, criminal justice or correctional system(s) or related field.
• Must become certified in the LS/CMI risk-needs assessment within 90 days of hire. Certification will be part of new employee training process.
• Must go through Prison Rape Elimination Act (PREA) training within first month of hire.
• Must become certified in Moral Recognition Therapy program within one year of hire. Certification will come from outside contractors.
• Must be able to pass and maintain security clearances as required by the Federal Bureau of Prisons (FBOP).
• Must pass and maintain CPR/First Aid Certification
• Must have a valid driver's license
• Employees who operate their own or PHS vehicles on PHS business, must have a safe driving record as defined by PHS.
• Employees who operate their own vehicle(s) on PHS business must carry auto liability insurance that complies with the requirements of PHS.

Preferably you’ll bring

• Master’s Degree in the human services, social sciences or related field.
• 3 years’ experience in the human services, criminal justice or correctional system(s) or related field.
• Case management experience.
• Software and Equipment Used: Proficiency with Microsoft Office Suite and Secure Manage.
• Certifications or previous training in evidence-based criminogenic risk assessments, cognitive behavioral programming and motivational interviewing.

EEO

Pioneer human services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement

Pioneer Human Services is a Drug-Free Company

Pioneer Human Services is a drug free company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.