Reengagement Specialist

P.J. Fitzpatrick; New Castle (DE); On-site; USD 40,000 - 50,000; Full time

Job summary

A home improvement company in the United States seeks a motivated individual to contact customers for rescheduling appointments and to negotiate sales. Responsibilities include building rapport, following key performance indicators, and completing necessary paperwork. Applicants should have a high school diploma and at least two years of sales or customer service experience. Strong communication and organizational skills are essential for success in this role.

Qualifications

• Two years of related experience or equivalent education.
• Prior Call Center or Sales experience preferred.

Responsibilities

• Contact customers to schedule Revisit appointments.
• Negotiate contracts and pricing with customers.
• Follow up continuously if the sale is not completed.
• Compile trends and communicate with Sales Management.

Skills

Intermediate to advanced computer skills

Sales and Customer Service experience

Good communications skills

Organized and able to manage multiple tasks

Ability to comprehend and resolve problems

Education

High school diploma

Job description

Job Summary: Contacting customers when appointments are not sold on the initial sales presentation. The effort is to get a Revisit appointment scheduled for a Home Improvement Consultant back to the home at a time that meets the customers schedules, and our visit parameters, or to make the Rehash Sale over the phone/zoom.

During all customer interactions the following expectations must be met:

• Obtain information which withheld the customer from buying through customer contacts.
• Continuously follow up with customers if unsuccessful with a one call close attempt
• Build customer rapport by selling company value
• Meet all the key performance indicators
• Compile trends and communicate with Sales Management

For Rehash Sales, the following expectations must be met

• Negotiate contracts and pricing
• Complete all necessary paperwork and documentation to complete sale with customer.
• Revisit support a rate of 75 leads issued per month.
• Revisit support revenue at 8.5% of total net sales revenue per month.
• Employees must work 40 hours a week unless authorized by a manager; specific schedule will be at Managements discretion.
• Rehash minimum of 20 demos (presentations) per month.
• Rehash minimum of 7 sales per month.
• Other duties as assigned

Experience/Education: High school diploma, two years related experience and, or equivalent combination of education and experience. Prior Call Center experience preferred and or Sales experience.

Skills/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

• Intermediate to advanced computer skills
• Sales and Customer Service experience minimum of 2 years (retail, call center)
• Good communications skills
• Organized, knowledgeable, patient, able to manage multiple tasks at one time, work under pressure, firm and courteous
• Reasoning Skills - Ability to apply common sense, understanding to carry out written and oral instructions.

Ability to comprehend and resolve problems.