Reductions Specialist

Injury Bridge; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Injury Bridge in Sandy Springs, GA seeks an AR Collections Specialist to manage and follow up on medical balances, coordinate with law firms, insurers, and other payors, and ensure timely payments.

You will track aging buckets, reconcile payments with the accounting team, maintain case documentation, and produce weekly receivables reports, all while upholding HIPAA and confidentiality standards. This is a fast-paced, detail-oriented role requiring bilingual English/Spanish.

Qualifications

• 6 months to 1 year of collections experience.
• Bilingual in English and Spanish.
• Strong organizational and follow-up skills.
• Proficiency with Microsoft 365 and Excel.
• Ability to work independently in a fast-paced environment.
• Knowledge of HIPAA regulations and handling sensitive information.

Responsibilities

• Follow up on agreed balances with law firms, insurers, and payors.
• Monitor aging buckets and escalate older accounts as needed.
• Coordinate with accounting to reconcile payments and verify pipeline amounts.
• Update case statuses and collect payment updates after resolution.
• Maintain accurate documentation of all follow-ups and status changes.
• Prepare and submit weekly receivables reports.
• Support collections team to keep A/R pipeline updated daily.

Skills

Bilingual in English & Spanish

Collections experience

Organizational skills

Excellent follow-up

Strong communication

Tools

Microsoft 365

Excel

Job description

At Injury Bridge, we are committed to delivering immediate, compassionate, and expert care to individuals involved in personal injury cases. Our mission is to relieve our patients’ pain and financial burdens by ensuring they receive the medical attention they need while maintaining efficient financial processes on the backend.

We are a fast-growing virtual care company with a collaborative team culture, modern technology, and a strong focus on patient outcomes and operational excellence.

Position Overview

We are seeking an AR Collections Specialist to join our team in Sandy Springs. This individual will play a key role in managing and following up on agreed or reduced medical balances to ensure timely payment collection. The ideal candidate is highly organized, proactive, and capable of maintaining clear communication between our internal accounting department, legal partners, and other external stakeholders.

This position requires a detail-oriented professional who thrives on tracking progress, monitoring payment pipelines, and ensuring accounts remain current across all aging categories.

Responsibilities

• Follow Up on Agreed Balances: Maintain regular communication with law firms, insurance companies, and other payors to confirm payment timelines for agreed or reduced balances.
• Monitor Aging Buckets: Track outstanding payments by aging category, escalating older accounts as necessary and ensuring timely follow-up.
• Coordinate with Accounting: Collaborate closely with the accounting team to reconcile payments received, verify amounts in the pipeline, and address discrepancies.
• Update Case Statuses: Obtain payment or processing status updates for accounts that have completed the resolution phase and are awaiting payment.
• Record Management: Maintain accurate documentation of all payment follow-ups, communications, and status updates in the patient’s file.
• Reporting: Prepare and submit weekly reports summarizing the status of receivables, aging trends, and collection progress.
• Integration: Work with the collections team to keep the A/R pipeline updated daily with paid funds. Provide support to the collections team as needed.
• Collaboration: Work closely with the Accounts Resolution Specialists, ensuring a smooth handoff from the resolution stage to payment tracking and collections.
• Compliance and Confidentiality: Ensure all financial and patient data is handled in accordance with HIPAA and company compliance standards.
• Customer Service: Provide excellent communication and service to all stakeholders while maintaining professionalism in every interaction.

Requirements

• 6 months to 1 year of collections experience (required); background in accounts receivable, medical billing, or healthcare finance preferred.
• Bilingual in English and Spanish (required).
• Strong organizational and follow-up skills with the ability to manage multiple accounts and priorities.
• High attention to detail and accuracy in maintaining financial records and documentation.
• Proficiency with Microsoft 365, Excel, and the ability to learn internal case or billing systems quickly.
• Strong written and verbal communication skills for coordinating with law firms, accounting, and internal teams.
• Ability to work independently and proactively in a fast-paced, deadline-driven environment.
• Knowledge of HIPAA regulations and handling of sensitive patient and financial information.
• Law firm experience a plus.

Why You’ll Love Working With Us

• A growing company with opportunities to advance your career.
• Collaborative and mission-driven team focused on patient outcomes.
• A modern work environment that values initiative and accountability.
• A unique role at the intersection of legal and healthcare, helping patients get the care they deserve.
• The satisfaction of helping bring closure to cases while ensuring financial processes run smoothly.