Red Tail Assistant Venue Manager

Paycom - ATS; Northern (KY); Hybrid; USD 55,000 - 65,000; Full time

Job summary

The Red Tail Assistant Manager at Coeur d’Alene Casino Resort & Hotel supports the Red Tail Venue Manager in daily restaurant operations and staff supervision. The role ensures hot, fresh, and tasty food with exceptional guest service for Red Tail visitors.

You may interview, hire, train, and perform floor duties as needed to maintain smooth service. Strong emphasis on staff development, adherence to health and safety regulations, and accurate payroll and reporting.

Qualifications

• High school diploma or equivalent required.
• Must be 21 years of age or older.
• Three years previous experience in a full-service restaurant/bar environment required; Five years preferred.
• Two years of supervisory experience in full-service restaurant/bar environment preferred.
• Alcohol ServSafe and Food ServSafe certifications required; if expired, must pass both classes within two weeks of hire.

Responsibilities

• Supervise restaurant outlet by organizing and directing worker training programs, resolving personnel problems, creating schedules, coaching employees and evaluating employee performance.
• Interviewing and hiring staff.
• Work in any and all restaurant positions as necessary to alleviate labor shortages including cashiering.
• Remain on restaurant floor throughout shift and assist as required to ensure smooth operation.
• Monitor health and fire regulations regarding food preparation and serving.
• Monitor payroll accuracy.
• Investigate and resolve complaints regarding food quality and service.
• Complete accurate daily reports at end of each shift.
• Ensure liquor laws compliance.
• Correct ticket mistakes in the POS system.
• Perform other duties as assigned.

Skills

Customer service

Supervisory experience

Interviewing & hiring

Conflict management

Team leadership

Multitasking

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

POS systems

Cashiering

Job description

# Red Tail Assistant Venue ManagerCOEUR D'ALENE CASINO RESORT & HOTEL - WORLEY, ID 83876## OverviewLevelManagementPosition TypeFull TimeJob ShiftVariableEducation LevelHigh SchoolCategoryRestaurant - Food Service## Description***Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality. You are a part of our family; Welcome Home!*****SUMMARY:**The Red Tail Assistant Manager will assist the Red Tail Venue Manager in the daily operations of the restaurant and supervision of the staff. In addition, the Assistant Manager is responsible for promoting excellent service that includes hot, fresh and tasty food as well as exceptional guest service to our Red Tail visitors. **RESPONSIBILITIES:*** Supervise restaurant outlet by organizing and directing worker training programs, resolving personnel problems, creating schedules, coaching employees and evaluating employee performance.* Will be responsible for interviewing and hiring staff.* Work in any and all restaurant positions as necessary to alleviate labor shortages including obtaining a food outlet bank and cashiering as necessary.* Remain on restaurant floor throughout shift and assist as required to ensure smooth operation.* Monitor compliance with health and fire regulations regarding food preparation and serving.* Monitor food product to ensure guest satisfaction.* Monitor payroll to ensure accuracy.* Investigate and resolve complaints regarding food quality and service.* Complete accurate daily reports at end of each shift.* Ensure food outlet compliance with all Idaho State, county, local, and tribal liquor laws.* Correct ticket mistakes in the POS system.* Other area, projects and duties as assigned.## Qualifications**QUALIFICATIONS****Education/Experience:*** High school diploma or equivalent required.* Must be 21 years of age or older.* Previous customer service experience required.* Valid Driver’s license required.* Three years previous experience in a full-service restaurant/bar environment required; Five years preferred.* Two years of supervisory experience in full-service restaurant/bar environment preferred.* Prior interviewing and hiring experience preferred.* Alcohol ServSafe and Food ServSafe certifications required. + If certifications have expired, must successfully pass both classes within two weeks of hire.**Skills/Knowledge Required:*** Computer skills required – the use of various systems are required.* Proficiency with Microsoft Word & Excel preferred.* Strong cashiering skills required.* Must work well in a team environment.* Must be skilled at managing conflict and influencing outcomes.* Strong multitasking, organization, and presentation skills required.* Excellent verbal and written communication skills required.* Strong problem-solving skills required.* Must have a thorough understanding of CDA Casino/FnB policies and the theory of progressive discipline.* Must be able to guide and coach a team.**Physical Demands and Working Environment**: *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*The Coeur d’Alene Casino allows smoking on property so team members may be exposed to second hand smoke. The Casino atmosphere is noisy with flashing lights and at times can be extremely busy with people and events. This job is classified as a medium strength category position. A person working in this position will exert 20 to 50 pounds of force occasionally, an/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. While performing the duties of this job, the employee is frequently required to work in confined areas; perform repetitious activities; stand; walk; twist; reach above shoulder height; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include ability to adjust focus. *This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.****The CCRH practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses******and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.***