Recruiting Operations and Transformation Lead

Gomyneed Private Limited; Denver (CO); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Gusto is hiring a Recruiting Operations and Transformation Lead to drive the end-to-end recruiting operations across hybrid offices in Denver, New York, and San Francisco. The role emphasizes AI-enabled processes, workflow automation, and measurable improvements in hiring efficiency and candidate experience.

You will lead a team responsible for candidate-facing support, partner with People Tech, and craft operating models that elevate service delivery and analytics in the recruiting function.

Qualifications

• 5+ years leading recruiting ops or TA ops.
• Experience transforming hiring workflows and metrics.
• Strong collaboration with HR tech and stakeholders.
• Proven ability to drive candidate experience improvements.

Responsibilities

• Own the recruiting operations transformation roadmap.
• Lead candidate experience initiatives across the hiring journey.
• Partner with People Tech to implement tech solutions.
• Develop metrics and dashboards for time-to-fill and quality of hire.

Skills

Recruiting operations

Talent acquisition ops

Process improvement

People analytics

Stakeholder mgmt

Tools

ATS platforms

Workflow automation

Job description

# Recruiting Operations and Transformation LeadGusto Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid Full-timeFull-timeHuman Resources---## About this roleGusto is hiring a Recruiting Operations and Transformation Lead (Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid). This is a hybrid HR & people role listed on the official Gusto careers site.About the Role:AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.Key Responsibilities:• Established a transformation roadmap for Recruiting operations• Identified and delivered measurable improvements in key candidate and hiring lifecycle processes• Reduced manual work through workflow redesign and automation• Improved candidate experience effectiveness and satisfaction• Increased operational visibility through standardized metrics and dashboardsRequirements & Details:• Lead the team responsible for candidate-facing support and experience across the hiring journey• Partner with People Tech to evaluate and deploy modern technology solutions or replace current solutions where needed• Improve service delivery through knowledge management, self-service, case management optimization, and interview/scheduling process improvements• Develop candidate experience metrics and continuously improve satisfaction and time-to-fill outcomes• 10+ years of experience in Recruiting Operations, Talent Acquisition Operations, Business Operations, Process Excellence, Consulting, or related fieldsJob Type: Full-timeWork Mode: HybridApply directly on the Gusto careers page using the Apply button.