Recruiting and Engagement Specialist

Crossroads Courier, Inc.; Phoenix (AZ); Presencial; USD 37.000 - 43.000; Tempo integral

Resumo da vaga

Crossroads Courier, Inc. is seeking a Recruiting & Engagement Specialist in Phoenix to recruit, orient, and support independent contractor drivers across markets.

The role blends recruiting, driver orientation, activation, and early retention to ensure strong onboarding and ongoing engagement. You will partner with Operations to forecast driver demand, source candidates, set expectations, and coordinate screening and orientation.

Qualificações

• 2+ years of recruiting, staffing, talent acquisition, contractor relations, customer service, or workforce operations experience.
• Strong communication, facilitation, and relationship-building skills.
• Ability to manage multiple candidates, markets, and deadlines.
• Comfort using data to improve recruiting and retention outcomes.

Responsabilidades

• Partner with Operations to understand driver demand.
• Source and communicate with qualified independent contractor candidates.
• Set clear expectations about the contractor relationship and available delivery opportunities.
• Coordinate screening, documentation, and orientation readiness.
• Lead driver orientation and prepare contractors to begin receiving delivery opportunities.
• Set up CXT, Zello, OpenForce, and other required access.
• Complete a strong transition to Operations.
• Follow up after the first day and first week.
• Track show rate, activation, early loss, and 90-day retention results.

Conhecimentos

Recruiting

Staffing

Talent acquisition

Contractor relations

Customer service

Workforce operations

Communication

Relationship-building

Data-driven recruiting

Ferramentas

Zoho Recruit/CRM

CXT

Zello

OpenForce

Descrição da vaga

Phoenix, United States | Posted on 11/05/2026

• Salary $26.50 to $31 per hour + quarterly bonus opportunity
• Job Type Full time
• Date Opened 11/05/2026
• City Phoenix
• State/Province Arizona
• Country United States

About Us

Crossroads Courier is a privately held, nationwide company,based in St. Louis, that provides time-critical, ground and air courierservices to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors.

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

Recruiting and Engagement Specialist

Location: Phoenix

Compensation: $26.50 to $31 per hour + quarterly bonus opportunity

We Find A Way.

At Crossroads Courier, every delivery matters.

From life-saving medical shipments to critical business deliveries, our team helps customers solve urgent logistics challenges every day.

We are looking for a Recruiting & Engagement Specialist to recruit, orient, and support the early engagement of independent contractor drivers across our markets. This role combines recruiting, talent acquisition, driver orientation, activation, candidate experience, and early retention.

What You'll Do

• Partner with Operations to understand driver demand.
• Source and communicate with qualified independent contractor candidates.
• Set clear expectations about the contractor relationship and available delivery opportunities.
• Coordinate screening, documentation, and orientation readiness.
• Lead driver orientation and prepare contractors to begin receiving delivery opportunities.
• Set up CXT, Zello, OpenForce, and other required access.
• Complete a strong transition to Operations.
• Follow up after the first day and first week.
• Track show rate, activation, early loss, and 90-day retention results.

What We're Looking For

• 2+ years of recruiting, staffing, talent acquisition, contractor relations, customer service, or workforce operations experience.
• Strong communication, facilitation, and relationship-building skills.
• Ability to manage multiple candidates, markets, and deadlines.
• Comfort using data to improve recruiting and retention outcomes.

Preferred Experience

• High-volume or field-based recruiting.
• Transportation, logistics, courier, healthcare, staffing, or gig-work experience.
• Zoho Recruit/CRM, CXT, Zello, or OpenForce.
• Virtual or in-person orientation facilitation.

Key Performance Outcomes

• Validated market needs filled with active, qualified drivers.
• Qualified orientation show rate.
• Orientation-to-activation conversion.
• First-assignment readiness and handoff quality.
• 30-day and 90-day retention of recruited driver cohorts.
• Reduction in preventable early driver losses.

Why Crossroads Courier?

• Meaningful work supporting time-critical and life-impacting deliveries.
• A role combining talent acquisition, orientation, engagement, and retention.
• Measurable impact on driver capacity, experience, and customer service.
• Career experience relevant to recruiting, talent operations, and workforce engagement.

If you enjoy recruiting, helping independent contractors begin successfully, building relationships, and using results to improve the experience, we would love to hear from you.

Crossroads Courier is committed to providing equal employment opportunities to all employees and applicants for employment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.