Recruiter, Driver

U.S. Xpress, Inc.

Chattanooga (TN)

Hybrid

USD 52,000 - 76,000

Full time

2 days ago

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Benefits offered by this job

Medical, Dental, and Vision

401k with Employer Matching

Employee Stock Purchase Plan

Paid Time Off

Company Paid Holidays

Paid Parental Leave

Short Term Incentive Program

Employee Assistance Program

Pet Insurance

Job summary

U.S. Xpress is seeking a Driver Recruitment Specialist to lead the recruitment process for our professional drivers.

You will screen, interview, and extend offers while aligning with DOT rules and USX guidelines, ensuring a positive candidate experience. The hybrid role combines remote and in-office collaboration, requiring strong communication, data review (MVR/DAC/background), and partnership with leadership to hire top talent for our nationwide fleet.

Qualifications

Experience in a call center, inside sales, or related field.
Strong communication and courtesy; concise, logical information exchange.
Knowledge of Microsoft Office Suite and data entry accuracy.
Ability to build rapport with drivers over the phone.
Self-motivated, detail-oriented, and able to manage change.

Responsibilities

Own the driver recruitment process from sourcing to closing.
Review MVR/DAC and criminal background of applicants.
Extend offers to qualified applicants with a positive candidate experience.
Promote USX driver openings daily and maintain talent pipelines.
Collaborate with leadership to manage expectations and recruiting issues.
Enter driver data in TenStreet and verify flow to Pegasus.
Participate in in-person meetings and trainings; engage with customers.

Skills

Transportation experience

Communication skills

De-escalation

Rapport building

Detail-oriented

Problem solving

Change management

Multi-channel communication

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

Who We Are

U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit‑sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out‑of‑the‑box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

Medical, Dental, and Vision
Basic/Supplemental Life
Health Savings Accounts
Flexible Savings Accounts
Company Paid Holidays
Paid Time Off
401k with Employer Matching Contribution
Employee Stock Purchase Plan
Short Term Incentive Program
Employee Assistance Program
Pet Insurance

USX HEADQUARTERS

M – F 9am – 6pm

Position open to remote: Yes

Grade: ES09

Compensation Range: 0

Who We Are

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset‑based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting‑edge technology. It’s the collective brainpower of thousands of visionaries and problem‑solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?

Medical, Dental, and Vision
Basic/Supplemental Life
Accidental Death/Dismemberment
Health Savings Accounts
Flexible Savings Accounts
Company Paid Holidays
Paid Time Off
401k with Employer Matching Contribution
Employee Stock Purchase Plan
Paid Parental Leave
Short Term Incentive Program
Employee Assistance Program
Pet Insurance

Primary Position Purpose

This position manages the recruiting and hiring of all drivers for U.S. Xpress to ensure we are hiring the best possible talent for the organization. This position screens, interviews, and uses their discretion to determine the hiring eligibility of drivers per USX hiring guidelines and DOT Rules and Regulations.

Position Functions

Own the driver recruitment process to fill existing openings (includes sourcing, interviewing/screening and closing candidates), while maintaining current knowledge of transportation rules and regulations as well as the USX hiring guidelines.

Interview, gather and analyze data to determine if applicants meet USX hiring guidelines. Review MVR, DAC, and criminal background of potential applicants.

Use discretion to extend an offer to potential applicants who meet qualifications while focusing on providing a great candidate experience.

Provide driver applicants with USX OTR and Dedicated job openings on a daily basis.

Maintain knowledge of compensation offerings, benefits, and salary structures for potential candidates.

Effectively partner with leadership to manage expectations of drivers, solve recruiting issues and act as an advisor throughout the recruiting process.

Utilize de‑escalation skills when handling sensitive decisions to disqualify a driver from potential employment.

Enter driver information accurately in TenStreet, confirming it flows to Pegasus.

Promote USX company‑wide programs in recruiting, marketing, employee referrals, and job postings.

Effectively communicate U.S. Xpress’ mission and culture to help candidates understand impact and value.

Collaborate in‑person with all levels of the organization to harness collective intelligence of the workforce.

Attend all in‑person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.

Regularly engage remotely and in‑person with customers and potential customers to establish rapport, open communication, and expectations.

What We’re Looking For

Education

Associate’s degree in related field or equivalent years of experience required

Equivalent years of experience are defined as one year of professional experience for each year of college requested

Experience

2+ years of experience in a call center environment, inside sales, or other related fields required

Skills & Abilities

Transportation and/or Logistics industry experience preferred

Professional communication skills and common courtesy required. Ability to exchange information effectively in a concise and logical way, and be sensitive to audience diversity

Strong skills with Microsoft Office suite (e.g. Word, Excel, Outlook, etc.)

Sound judgment, de‑escalation, and problem‑solving skills

Ability to effectively build rapport/relationships via the phone

Must be self‑motivated and detail‑oriented

Adept at assessing organizational dynamics and managing change

Works quickly and efficiently. Able to test solutions, learn, and iterate quickly

Proactive and pragmatic problem solver

Communicates effectively across multiple mediums

Can seamlessly switch between independent work and collaborative sessions

Works efficiently both in a structured office and remote on assigned days

Availability to collaborate in‑person with coworkers so as to immediately answer questions and brainstorm on solutions

Accessibility for impromptu in‑person meetings and collaborations to answer recruiting questions and provide feedback to coworkers

Attend office celebrations and acknowledgments of drivers, such as the Million Miler Walk

Licenses & Certifications

N/A

Supervisory Responsibility

N/A

Work Environment

The hybrid work environment combines the flexibility of remote work with the collaborative benefits of in‑office presence. Success in a hybrid role requires adaptability, effective communication, and the ability to manage tasks both remotely and on‑site. Employees should be comfortable with digital collaboration tools and prepared to engage in face‑to‑face interactions when in the office. In office and work from home time may vary and subject to change by management.

Work Environment / Physical Requirements – Normal Office Settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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