Driver Recruiter

U.S. Xpress, Inc.; Chattanooga (TN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

HSA

FSA

Paid holidays

Paid time off

401k with match

ESPP

STI program

Employee assistance

Pet insurance

Job summary

U.S. Xpress seeks an experienced recruiter to own the driver recruitment process, from sourcing to interviewing and closing, while upholding hiring guidelines and regulatory knowledge.

You will analyze applicant data, extend offers to qualified candidates, and keep candidates informed about OTR and Dedicated opportunities. The role collaborates with leadership, maintains candidate experience, and uses TenStreet and Pegasus to manage data.

Qualifications

• Associate degree in a related field or equivalent experience.
• 2+ years in a call center, inside sales, or related fields.
• Transportation or Logistics experience is preferred.

Responsibilities

• Own the driver recruitment process from sourcing to interviewing and closing.
• Review MVR, DAC, and background checks against hiring guidelines.
• Extend offers to qualified applicants while maintaining a positive candidate experience.
• Provide driver openings with OTR and Dedicated opportunities daily.
• Collaborate with leadership to manage expectations and resolve recruiting issues.
• Enter driver data in TenStreet and ensure it flows to Pegasus.
• Promote company programs within recruiting and postings.
• Communicate USX mission and culture to candidates.
• Attend meetings and trainings; contribute with input and advice.
• Engage with customers to establish rapport and set expectations.

Skills

Communication skills

Microsoft Office

De-escalation

Problem solving

Rapport building

Detail-oriented

Change management

Independent work

Team collaboration

Education

Associate degree

Tools

TenStreet

Pegasus

ATS/CRM

Job description

Who We Are

U.S. Xpress

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Position Functions

• Own the driver recruitment process to fill existing openings (includes sourcing, interviewing/screening and closing candidates), while maintaining current knowledge of transportation rules and regulations as well as the USX hiring guidelines.
• Interview, gather and analyze data to determine if applicants meet USX hiring guidelines. Review MVR, DAC, and criminal background of potential applicants.
• Use discretion to extend an offer to potential applicants who meet qualifications while focusing on providing a great candidate experience.
• Provide driver applicants with USX OTR and Dedicated job openings on a daily basis.
• Maintain knowledge of compensation offerings, benefits, and salary structures for potential candidates.
• Effectively partner with leadership to manage expectations of drivers, solve recruiting issues and act as an advisor throughout the recruiting process.
• Utilize de-escalation skills when handling sensitive decisions to disqualify a driver from potential employment.
• Enter driver information accurately in TenStreet, confirming it flows to Pegasus.
• Promote USX company-wide programs in recruiting, marketing, employee referrals, and job postings.
• Effectively communicate U.S. Xpress’ mission and culture to help candidates understand impact and value.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.

What We’re Looking For

Education

• Associate’s degree in related field or equivalent years of experience required
• Equivalent years of experience are defined as one year of professional experience for each year of college requested

Experience

• 2+ years of experience in a call center environment, inside sales, or other related fields required
• Transportation and/or Logistics industry experience preferred

Skills & Abilities

• Professional communication skills and common courtesy required. Ability to exchange information effectively in a concise and logical way, and be sensitive to audience diversity
• Strong skills with Microsoft Office suite (e.g. Word, Excel, Outlook, etc.)
• Sound judgment, de-escalation, and problem-solving skills
• Ability to effectively build rapport/relationships via the phone
• Must be self-motivated and detail-oriented
• Adept at assessing organizational dynamics and managing change
• Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
• Proactive and pragmatic problem solver
• Communicates effectively across multiple mediums
• Can seamlessly switch between independent work and collaborative sessions
• Works efficiently both in a structured office and remote on assigned days
• Availability to collaborate in-person with coworkers so as to immediately answer questions and brainstorm on solutions
• Accessibility for impromptu in-person meetings and collaborations to answer recruiting questions and provide feedback to coworkers
• Attend office celebrations and acknowledgments of drivers, such as the Million Miler Walk

Work Environment / Physical Requirements – Normal Office Settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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