Recreation Supervisor - Guest Services

Taleo; Aspen (CO); On-site; USD 47,000 - 53,000; Full time

Benefits offered by this job

Sign-on bonus

Tuition reimbursement

Paid time off

Flexible schedule

Wellness programs

Job summary

City of Aspen seeks a Recreation Supervisor – Guest Services to lead the Guest Services team across recreation facilities, manage front desk operations, memberships, and retail aspects, and serve as Supervisor on Duty (MOD).

The role supports daily operations, staffing, scheduling, and safety, ensuring a welcoming environment for all patrons and collaboration with the Recreation Department.

Qualifications

• Education: High School diploma or GED required.
• Five years of progressively responsible experience in recreation, guest services, customer service operations, facility operations, or related field with lead or supervisory experience.

Responsibilities

• Supervise Guest Services staff and scheduling for all recreation facilities.
• Ensure safe, welcoming experiences and handle customer service needs.
• Oversee front desk operations, memberships, retail sales, and patron account management.
• Staff hiring and training of seasonal, temporary, and intermittent personnel.
• Maintain inventory controls and assist with program marketing and events.

Skills

Leadership

Customer Service

Staff Supervision

Scheduling

Retail/POS knowledge

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Serve Your Community, Grow Your Career, and Enjoy Great Benefits:

Up to $3,000 Sign On Bonus may be available.

• Be part of a collaborative, supportive team in a positive work environment
• Make a real impact in the Aspen community through meaningful public service
• Enjoy flexible schedules and a collaborative, supportive team environment
• Access generous paid time off, holidays, and wellness bonuses
• Take advantage of free or discounted transportation around Aspen and the Valley
• Grow your skills with professional development and tuition reimbursement
• Protect your health with medical, dental, vision, and employee assistance programs
• Earn monetary wellness bonuses for healthy lifestyle choices
• Plan for the future with competitive retirement options (Social Security, 401a, 457b, Roth IRA) and life/disability insurance

The City of Aspen is an Equal Opportunity Employer

Job Title

Recreation Supervisor – Guest Services

Department

Recreation

Classification

Non-Exempt; Full-Time

*Hiring Range

$33.95/hour - 38.20/hour

*Salary Range

$33.95/hour - $50.92/hour

Position Summary: Provides leadership and oversight of Guest Services operations within the City of Aspen Recreation Department, supporting the organization’s values and mission statement. Responsible for the daily operation of Guest Services functions at recreation facilities, including customer service, front desk operations, staffing, scheduling, facility access, memberships, retail sales, and patron account management. Supervises Guest Services staff, supports recreation programs and events, serves as a facility leader and Supervisor on Duty, and helps ensure a safe, welcoming, and positive experience for all patrons.

Supervision Exercised and Received

Position works under the general supervision and direction of the Operation Manager- Programs.

Essential Job Functions

Guest Services

• Responsible for the supervision of the Guest Services schedules for Red Brick and ARC.
• Depending on program, duties may include: organizing, marketing, supporting, and evaluating recreation programs to meet community needs and interests
• Responsible for supporting recreation programming in accordance with Recreation plans and industry trends
• Keeps track of program utilization records for facility usage including daily visitor counts.
• Coordinates schedules for Guest Services at all recreation facilities.
• Acts as the Supervisor on Duty (MOD) at the Aspen Recreation facilities, as assigned. MOD duties include responding to customer service, and operational issues. Ensures all safety measures and regulations are followed.
• Responsible for safety during facility events and rentals. Work requires the exercise of considerable initiative and independent judgment.
• Responsible for working 2-3 shifts per week on the front desk.

Supervision

• Ability to execute facility operation when manager is not present.
• Documentation of safety incidents and complete accident reporting
• Maintain a violence and harassment free workplace
• Supervise full-time and part-time guest services staff.

Customer Service

• Greets and assists visitors.
• Provides positive customer service and information to all patrons.
• Responsible for answering phones, operate point of sale computers, merchandise sales and handle customer feedback in a polite and courteous manner.
• Knowledge of inventory controls
• Ability to perform simple website updates (ie. Program information and operational hours)

Hiring/Training

• Responsible for hiring and training of all seasonal, temporary and/or intermittent personnel.
• Delegates tasks to personnel during shift as appropriate
• Communicates policies, procedures and job expectations.
• Provides training and resolves problems as necessary.

Retail/Inventory/Budget

• Responsible for purchasing of all retail items for the Aspen Recreation Center and Red Brick.
• Responsible for monthly inventory reports for all retail items at the Aspen Recreation Center and Red Brick.

Safety/Education Training

• Ability to assess condition of facility, lobby and climbing tower.
• Ability to understand EAP procedures and respond during incidents as appropriate.
• Understanding of best practices in facility safety.

City Organizational Values

• Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.
• Other duties as assigned.

Core Competencies

• Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
• Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
• Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
• Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities and challenges.
• Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.
• Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
• Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
• Policies & Regulations: Knowledge of Recreation Department policies and procedures related to customer service and safe facility operations.
• Safety & Emergency Response: Recognizes and responds appropriately to safety concerns, incidents, and emergencies. Understands and follows established Emergency Action Plan (EAP) procedures and other emergency response protocols.
• Customer Service: Ability to provide accurate information and assistance to patrons, operate point-of-sale equipment, process transactions, and handle customer questions or concerns in a professional and courteous manner.

Minimum Qualifications

Education: High School diploma or GED equivalent.

Experience: Five (5) years of progressively responsible experience in recreation, guest services, customer service operations, facility operations, or a related field, including lead or supervisory experience.

Technical Knowledge: Must be proficient in the following areas: Microsoft Outlook Email, and a basic understanding of computers and online computer-based technology applications, which includes accessing web based platforms.

Licenses & Certifications: Must possess a valid Colorado Driver’s License or be able to obtain one within 30 days of start date. Must possess or obtain current CPR/First Aid certification within 30 days of hire. Paid training will be provided at no cost to candidates who are not already certified.

Preferred Candidate: Has a Bachelor’s degree in recreation or related field.

NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above.

NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.

Position Type and Work Hours

• Regular full-time, work schedule may vary based on operational needs, facility hours, special events, staffing requirements, and departmental priorities.
• Must be available to work a flexible schedule, including evenings, weekends, holidays, and early morning shifts, as required to support facility operations, programs, events, rentals, and Supervisor on Duty (MOD) responsibilities.
• May be required to respond to operational issues, emergencies, or staffing needs outside of regularly scheduled hours.

Work Environment

• Indoors: Work is primarily performed in and around recreation facilities, including the Aspen Recreation Center, Red Brick Recreation Center, and other City recreation facilities.
• Exposure to varying levels of noise, frequent interaction with the public, and a fast-paced environment. Work may involve standing, walking, and moving throughout the facility for extended periods.
• Outdoors/Off-Site: Meetings, trainings, and site visits at a variety of city facilities and areas.

Physical Demands

• Balancing: Maintaining body equilibrium while walking throughout recreation facilities and performing routine duties.
• Bending: Bending to assist patrons, reach equipment or supplies, and perform cleaning and organizational tasks.
• Climbing: Occasionally ascending or descending stairs, ladders, or other facility equipment as needed.
• Carrying: Transporting or moving equipment or supplies up to 20 lbs. unassisted.
• Crouching: Bending body downward and forward by bending leg and spine.
• Eye/Hand/Foot Coordination: Using hands and eyes together to operate point-of-sale systems, recreation software, computers, phones, and other equipment.
• Gripping/Grasping: Ability to apply pressure with fingers and palm.
• Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.
• Hearing: Detecting and comprehending sounds such as patron requests, phones, alarms, announcements, and emergency signals; recognizing and responding appropriately to emergency situations.
• Kneeling: Bending legs at knees to come to rest on knee or knees
• Lifting: May be required to lift objects or supplies, typically up to 20 lbs., with occasional heavier lifting as needed for facility operations or event setup.
• Reaching: Extending arms to assist patrons, access equipment and supplies, stock merchandise, and maintain work areas.
• Pushing/Pulling: Ability to use upper extremities to exert force in order to press, draw, drag or haul objects in a sustained motion.
• Repetitive Motions: Performing repetitive hand and arm movements while using computers, point-of-sale systems, phones, and other equipment.
• Sitting: Sitting for long periods while performing computer, point-of-sale, administrative, or customer service duties.
• Standing: Standing for extended periods while assisting patrons, monitoring facility operations, supervising staff, and responding to emergency situations.
• Stooping: Bending down to access supplies, clean areas, organize inventory, or assist with facility operations.
• Talking: Clearly communicating with patrons, coworkers, supervisors, emergency personnel, and first responders; providing information and directing patrons during routine and emergency situations.
• Visual Acuity: Maintaining sufficient visual acuity to monitor facility areas, identify potential hazards, recognize unsafe conditions, assess incidents, and assist with emergency response activities.
• Walking: Moving throughout the facility to assist patrons, monitor facility areas, respond to operational needs, investigate incidents, and support emergency response efforts.
• Emergency Response: Ability to respond promptly and appropriately to emergencies, accidents, injuries, evacuations, and facility incidents, including administering First Aid, CPR, and AED assistance within the scope of training and certification.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.