Recreation Attendant– Guest Services

Kinsley Power Systems; Aspen, Northern (CO, KY); Hybrid; USD 24,000 - 35,000; Part time

Job summary

City of Aspen is seeking a Recreation Attendant to support guest services across recreation centers. You will greet visitors, provide information, operate point-of-sale systems, and assist with programs and events.

Intermittent schedule (<29 hours weekly) with evenings and weekends, must be 15+ years old and CPR/First Aid within 30 days. This role emphasizes safety, customer service, and teamwork.

Qualifications

• Minimum education: high school diploma or equivalent.
• At least six months of guest service or customer service experience; one year preferred.
• Must be able to obtain Colorado Driver's License within 30 days if required.

Responsibilities

• Greet visitors and provide friendly, professional customer service.
• Answer phones, share program and facility information, and respond to questions.
• Operate point-of-sale systems and assist with merchandise and pass sales.
• Build and manage patron recreation accounts in recreation software.
• Assist with daily operations, events, rentals, and setup/takedown.
• Follow safety policies, report hazards, and support Emergency Action Plan procedures.

Skills

Customer service

Guest services

POS systems

Communication

Safety awareness

Education

High school diploma or equivalent

Tools

Recreation software

Merchandise sales

Job description

Job Title: Recreation Attendant- Guest Services

Department: Recreation

Classification: Non-Exempt, Intermittent (less than 29 hours per week)

Pay Range (hourly): $17.32/min - $25.40/ max(depending upon experience and qualifications)

Position Summary: Performs a variety of customer service, recreation program, facility operations, and safety duties to support the daily operation of recreation facilities and programs within the City of Aspen Recreation Department. Provides assistance to patrons, supports programs and events, operates point-of-sale systems, and helps maintain a safe, welcoming, and positive environment in support of the organization’s values and mission statement.

Supervision Exercised and Received: Position works under the general supervision of the Recreation department Guest Services Supervisor.

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Essential Job Functions:

Recreation & Guest Services

• Supports recreation programs, activities, events, and facility operations as assigned.
• Greets and assists visitors and provides friendly, professional customer service.
• Answers phones, provides information about programs and facilities, and responds to customer questions and feedback.
• Operates point-of-sale systems and assists with merchandise, retail and pass membership sales.
• Builds and manages patron recreation accounts within recreation software.

Facility Operations & Safety

• Assists with daily operations at the Aspen Recreation Center, Red Brick Recreation Center, and other recreation facilities as assigned.
• Helps with facility openings, closings, events, rentals, setups, and takedowns.
• Follows established safety policies, procedures, and regulations.
• Identifies and reports safety concerns and assists with incident or accident documentation as needed.
• Understands and follows Emergency Action Plan (EAP) procedures and responds appropriately during incidents.
• Maintains a clean and orderly front desk and lobby area

Program & Event Support

• Assists recreation staff with program preparation, equipment needs, and activity support.
• Helps monitor public areas and activities to promote a safe and positive experience for patrons.
• Assists with stocking, organizing, and maintaining retail and program-related inventory as directed.
• Performs other related duties and special projects on an as needed basis.

City Organizational Values

• Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.
• Other duties as assigned.

Core Competencies

• Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
• Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
• Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
• Innovation: Demonstrates flexibility and a willingness to learn new programs, procedures, technologies, and methods to improve the patron experience and support evolving recreation services.
• Communication: Ability to communicate clearly and effectively, using verbal communication and active listening skills to engage with patrons, team members, and emergency personnel of all ages and backgrounds.
• Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
• Technology: Demonstrates technology skills sufficient for nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
• Policies & Regulations: Knowledge of Recreation Department policies and procedures related to customer service and safe facility operations.
• Safety & Emergency Response: Recognizes and responds appropriately to safety concerns, incidents, and emergencies. Understands and follows established Emergency Action Plan (EAP) procedures and other emergency response protocols.
• Customer Service: Ability to provide accurate information and assistance to patrons, operate point-of-sale equipment, process transactions, and handle customer questions or concerns in a professional and courteous manner.

Minimum Requirements

Education/ Age Requirement: Minimum education requirement is a high school diploma or equivalent. Must be at least fifteen (15) years of age at the time of hiring.

Experience: At least six (6) months of guest service or customer service experience. One (1) or more year(s) is preferred.

Licenses & Certifications

• When a driver's license or commercial driver's license is required for the position, must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date.
• Must possess or obtain current CPR/First Aid certification within 30 days of hire. Paid training will be provided at no cost to candidates who are not already certified.

Preferred Candidate

• Over one year of experience in customer service or other public-facing roles within a team environment.
• Current CPR-First Aid Certification

NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.

NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge, and skills as determined by the City of Aspen may be substituted for the requirements listed.

Position Type and Work Hours

• Intermittent (less than 29 hours per week), hours vary depending on facility needs, weekday versus weekend operational hours, scheduled programs, and staff availability.
• Evenings/Weekends: May be required, including coverage for special events, swim meets, or rentals outside standard operating hours.

Work Environment

• Indoors: Work is primarily performed in and around recreation facilities, including the Aspen Recreation Center, Red Brick Recreation Center, and other City recreation facilities.
• Exposure to varying levels of noise, frequent interaction with the public, and a fast-paced environment. Work may involve standing, walking, and moving throughout the facility for extended periods.
• Outdoors/Off-Site: Meetings, trainings, and site visits at a variety of city facilities and areas.

Physical Requirements

• Balancing: Maintaining body equilibrium while walking throughout recreation facilities and performing routine duties.
• Bending: Bending to assist patrons, reach equipment or supplies, and perform cleaning and organizational tasks.
• Climbing: Occasionally ascending or descending stairs, ladders, or other facility equipment as needed.
• Carrying: Transporting or moving equipment or supplies up to 20 lbs. unassisted.
• Eye/Hand/Foot Coordination: Using hands and eyes together to operate point-of-sale systems, recreation software, computers, phones, and other equipment.
• Gripping/Grasping: Applying pressure with fingers and palms to function properly in the front desk, and lobby, space. Handling: Seizing, holding, moving, and organizing merchandise, equipment, supplies, and other materials.
• Hearing: Detecting and comprehending sounds such as patron requests, phones, alarms, announcements, and emergency signals.
• Lifting: May be required to lift objects or supplies, typically up to 20 lbs., with occasional heavier lifting as needed for facility operations or event setup.
• Reaching: Extending arms to assist patrons, access equipment and supplies, stock merchandise, and maintain work areas.
• Repetitive Motions: Performing repetitive hand and arm movements while using computers, point-of-sale systems, phones, and other equipment.
• Sitting: Sitting for long periods while performing computer, point-of-sale, administrative, or customer service duties.
• Standing: Standing for extended periods while assisting patrons, operating the front desk, monitoring facility areas, and supporting programs and events.
• Stooping: Bending down to access supplies, clean areas, organize inventory, or assist with facility operations.
• Talking: Clearly communicating with patrons, coworkers, and supervisors; answering questions; providing information; and responding appropriately during routine and emergency situations.
• Visual Acuity: Maintaining sufficient visual acuity to monitor facility areas, identify potential hazards, read signs, computer screens, and other information, operate point-of-sale systems, and assist patrons.
• Walking: Moving throughout the facility to assist patrons, monitor facility areas, respond to operational needs, and perform recreation, guest service, and facility support duties.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

The City of Aspen is an Equal Opportunity Employer