Recreation - Pool & Beach Server - Full Time

Four Seasons; Kailua (HI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

On-site Physical Therapist

Gym access (24-hour)

Holiday, Vacation & Sick pay

Company 401K plan match

Free employee meals

Complimentary stays

Training and development

Employee recognition programs

Job summary

Four Seasons Resort Hualalai is seeking a Pool and Beach Server to deliver Forbes 5 Star experiences in an active outdoor setting. You will greet guests, describe menus, and coordinate timely service while maintaining pristine areas and inventory.

The role requires 18.02 USD hourly pay, and weekend/holiday availability is essential. Legal US work authorization is required, and Hawaii TB clearance is necessary for food and beverage work.

Qualifications

• Three to twelve months of restaurant, food and beverage, or equivalent experience is required.
• Successful candidate must possess legal work authorization in United States
• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage
• Weekend & Holiday availability required

Responsibilities

• Proactively greet guests, drop off a QR code/menu, introduce yourself and inform them that you will be taking care of them for the day.
• Accurately describe your pool’s hours of service, offerings, and specials of the day.
• Describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s origin, taste and preparation methods; communicate guest orders including any special needs or requests to the kitchen/ bar using the resorts Micros.
• Coordinate food & beverage timings and deliver items within the proper timing standards.
• Ensure proper quality of orders by checking on previously delivered items.
• Anticipate guest needs and offer suggestions that will enhance their experience. Respond to guest requests and concerns urgently and appropriately.
• Manage designated section and continuously checking in with guests to ensure satisfaction.
• Detail your area daily to ensure your space is clean and organized as well as ensuring the area is fully stocked with necessary inventory.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks and complimentary meals.
• Complete closing paperwork and accurately tip out the appropriate food runner and bar staff.
• Ensure every interaction is a Forbes 5 Star experience. Learn and maintain our Pool and Beach 38 Forbes standards.
• Successfully working as a team to ensure guest experience is a priority.
• You will be working in an active outdoor environment, so you must be able to stand for long periods of time.

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

POOL AND BEACH SERVER

The Four Seasons Resort Hualalai is looking for a Pool and Beach Server who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Pool and Beach Servers have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You’ll Do

• Proactively greet guests, drop off a QR code/menu, introduce yourself and inform them that you will be taking care of them for the day. After introduction, use guest name during interaction.
• Accurately describe your pool’s hours of service, offerings, and specials of the day.
• Describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s origin, taste and preparation methods; communicate guest orders including any special needs or requests to the kitchen/ bar using the resorts Micros.
• Coordinate food & beverage timings and deliver items within the proper timing standards.
• Ensure proper quality of orders by checking on previously delivered items.
• Anticipate guest needs and offer suggestions that will enhance their experience. Respond to guest requests and concerns urgently and appropriately.
• Manage designated section and continuously checking in with guests to ensure satisfaction.
• Detail your area daily to ensure your space is clean and organized as well as ensuring the area is fully stocked with necessary inventory.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks and complimentary meals.
• Complete closing paperwork and accurately tip out the appropriate food runner and bar staff.
• Ensure every interaction is a Forbes 5 Star experience. Learn and maintain our Pool and Beach 38 Forbes standards.
• Successfully working as a team to ensure guest experience is a priority.
• You will be working in an active outdoor environment, so you must be able to stand for long periods of time.

What To Bring

• Three to twelve months of restaurant, food and beverage, or equivalent experience is required.
• Successful candidate must possess legal work authorization in United States
• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage
• Weekend & Holiday availability required

Join Our ‘ohana & Enjoy Our Amazing Benefits

• Hourly Rate: $18.02
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai

Instagram: https://www.instagram.com/fshualalai/

Twitter: https://twitter.com/FSHualalai

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal