Recreation Front Counter / Site Manager (Part Time)

City Of Cheyenne; Cheyenne (WY); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Health

Dental

Vision

Life

Pension

Job summary

City Of Cheyenne is seeking a part-time Recreation Front Counter / Site Supervisor for the BEAST Facility. The incumbent will provide exceptional customer service, handle financial transactions, and supervise desk operations at a high-traffic facility in Cheyenne.

Responsibilities include selling passes, operating Rec Trac/Web Trac, answering inquiries, and maintaining a professional appearance while ensuring security and cleanliness of facilities and fields during events.

Qualifications

• Must be at least 16 years old.
• Prior experience in customer service and handling cash drawers preferred.
• Strong communication skills and ability to engage with the public.
• Ability to operate Rec Trac/Web Trac and related computer systems.

Responsibilities

• Receive the public and answer questions in person and by telephone.
• Provide excellent customer service and operate the computer system to process transactions.
• Sell drop-ins, punch passes, and fobs; manage the cash drawer with accuracy.
• Supervise front desk operations and ensure facilities are clean and secure during events.
• Assist the public with BEAST facility use and direct calls as needed.

Skills

Customer service

Cash handling

Public relations

Cash drawer management

Communication

Tools

Rec Trac/Web Trac

Office software

Job description

Job Details

• Job Title: Recreation Front Counter / Site Supervisor
• Classification: Non-Exempt – Part Time
• Department: CRE/Recreation/BEAST Facility
• Supervisor: Recreation Supervisor and Manager
• Salary: $14 Per Hour

General Job Description

To provide exceptional customer service and handle financial transactions for a high-traffic facility. The ideal candidate will have strong communication skills and be able to effectively engage with the public regarding Recreation Division programs and services at the BEAST Facility. Supervise recreation division sports and activities at program locations. Supervise players, officials, and spectators at Laramie County School District #1 and City of Cheyenne facilities.

Primary Duties and Responsibilities

• Receive the public and answer questions, in person and by telephone.
• Provide excellent customer service.
• Operate computers and Rec Trac/Web Trac and relevant software.
• Supervise front desk operations by selling drop-ins, punch passes, and fobs through the computer system.
• Answer multi-line phone system and directs calls accordingly.
• Assist the public with the use of the BEAST facility.
• Practice basic principles and practices of general accounting and maintain a cash drawer.
• Operate office equipment efficiently as required.
• Maintain a professional appearance and demeanor.
• Maintain office supply inventory.
• Ensure facilities and/or fields are adequately cleaned before, during, and after each event.
• Independently supervise sports and activities held at schools, outdoor facilities, and gyms.
• Uphold and enforce rules given by LCSD#1 and the City of Cheyenne.
• Prepare and maintain fields and facilities for upcoming programs.
• Set up equipment and start games on time.
• Ensure facilities are locked and secure at the end of each session.
• Other duties as assigned.

Secondary Duties and Responsibilities

• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with customers, City officials, and the public.
• Perform other duties and responsibilities as required.
• Perform various custodial duties such as ordering and taking inventory of janitorial supplies, removing trash from receptacles, and cleaning restrooms.
• Ensure that all trash receptacles are emptied before the end of the shift.
• Operate the concessions counter as needed.

Knowledge, Skills, and Abilities

• Ability to obtain CPR/First Aid/AED and Blood-Borne Pathogen certification within six months of start date.
• Work independently in the absence of supervision.
• Understand and carry out oral and written directions.
• Be alert and attentive to the program and games going on at the facility.
• Respond to requests and inquiries from the public.
• Principles and practices of public relations.

Qualifications for the Job

Required:

• Be at least 16 years of age.

Preferred:

• Prior experience in customer service and handling cash drawers.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, and writing. The employee is also required to maintain physical condition necessary for operating assigned equipment, walking, standing, kneeling, repeated bending or sitting for prolonged periods. Maintain mental capacity that allows the capability of making sound decisions, demonstrating intellectual capabilities.

Working Environment

Work closely with others in an office environment, utilizing a computer and other office equipment. Both indoor and outdoor environments, irregular working hours (Evenings and Weekends).

Benefits

• Health
• Dental
• Vision
• Life
• Pension