Aquatics Front Counter (Part Time)

City Of Cheyenne; Cheyenne (WY); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Health

Dental

Vision

Life

Pension

Job summary

City Of Cheyenne is seeking a Front Counter representative for the Cheyenne Aquatics Center. This part-time, non-exempt role focuses on delivering excellent customer service to the public and handling inquiries in person and by phone.

You will operate Rec Trac/Web Trac and related software, process payments, and assist patrons with facility use while maintaining a professional presence and accurate cash drawer. Training provided; schedule includes weekends.

Qualifications

• Prior experience in customer service preferred.
• Ability to communicate with the public and handle inquiries.

Responsibilities

• Greet the public and answer questions in person or by phone.
• Operate computers and assigned software, including Rec Trac/Web Trac.
• Answer multi-line phone and direct calls appropriately.
• Assist patrons with facility use and maintain a cash drawer and basic accounting.
• Maintain a professional appearance and office inventory.

Skills

Customer service

Public relations

Tools

Rec Trac/Web Trac

Job description

Front CounterJOB TITLE: Front CounterCLASSIFICATION: Non-Exempt – Part TimeDEPARTMENT: CRE/AquaticsSUPERVISOR: Aquatics ManagerSALARY: $14.85 Per HourGENERAL JOB DESCRIPTIONTo provide customer service for a busy facility; possess the ability to communicate with the public on matters of the Cheyenne Aquatics Center.PRIMARY DUTIES AND RESPONSIBILITIESReceive the public and answers questions, in person and by telephone.Provide excellent customer service.Operate computers and Rec Trac/Web Trac and relevant software.Answer multi-line phone system and directs calls accordingly.Assist the public with the use of the Aquatics facility.Practice basic principles and practices of general accounting and maintain a cash drawer.Operate office equipment efficiently as required.Maintain a professional appearance and demeanor.Maintain office supply inventory.SECONDARY DUTIES AND RESPONSIBILITIESCommunicate clearly and concisely, both orally and in writing.Establish and maintain effective working relationships with customers, City officials, and the public.Perform other duties and responsibilities as required.KNOWLEDGE, SKILLS, AND ABILITIESWork independently in the absence of supervision.Respond to requests and inquiries from the public.Principles and practices of public relationsQUALIFICATIONS FOR THE JOBRequired:NonePreferred:Prior experience in customer service.PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, and writing. The employee is also required to maintain physical condition necessary for operating assigned equipment, walking, standing, kneeling, repeated bending or sitting for prolonged periods of time. Maintain mental capacity which allows the capability of making sound decisions demonstrating intellectual capabilities.Working Environment:Work closely with others in an office environment utilizing a computer and other office equipment.I will regularly review, understand, and adhere to the City of Cheyenne Employee Handbook and Rules & Regulations, as applicable to part-time employees. These documents are located on the City of Cheyenne website, under the Human Resources tab, and are updated annually.The City of Cheyenne offers the following benefits to Full Time Employees.HealthDentalVisionLifePension