Recreation Experience Attendant | Part Time

Omni Hotels & Resorts; Franklintown (FL); On-site; USD 28,000 - 34,000; Full time

Job summary

Omni Hotels & Resorts in Florida manages pool and beach services, including guest assistance, rentals, and event support. The role requires welcoming guests, processing reservations, and maintaining facilities with safety in mind.

You will assist with towel services, routine cleaning, and daily opening/closing of recreation areas, while engaging families with activities and holiday events.

Responsibilities

• Assist guests with property information and directions.
• Make reservations for pool and beach rentals, including cabanas and loungers.
• Process reservations in ResortSuite and Xola, and collect payments.
• Provide towels and maintain towel supplies; remove used towels and debris.
• Assist with routine pool cleaning and equipment maintenance.
• Open and close recreation facilities and setup rental gear.
• Communicate clearly with guests, associates, and management.
• Engage guests with family activities, events, and group programs.
• Greet guests and answer questions or reservations.
• Ensure guest safety during recreation activities.
• Participate in holiday programs and special events.

Skills

Customer service

Communication

Tools

ResortSuite

Xola

Outlook

Job description

Overview:

To provide a unique experience by offering a variety of offerings including beach service, pool service, poolside activities and holiday events.

Responsibilities:

• Work on the pool and beach scape by providing guest assistance including but not limited to providing guests with property information, on property directions, providing rentals of pool and rental equipment, escorting guests while providing enthusiastic customer service.
• Make reservations for Pool and Beach rentals to include Cabanas, Luxury Loungers and beach chairs.
• Own reservation process from start to finish beginning with a positive guest interaction, take reservation, input reservation into Xola, set up guest rental, have guest sign ticket, charge ticket in ResortSuite.
• Ensure guests are adequately supplied with clean towels during service hours. Clear and remove dirty towels from chairs and dirty towel bin and plates and cups.
• Assist with routine cleaning of the pool and pool equipment (e.g. sweeping, cleaning, emptying trash, picking up towels and trash, organizing and inventory)
• Attend and participate in the monthly All Together Get Together.
• Responsible for opening and closing procedures of Recreation facilities to include set up and break down of rental equipment and maintaining positive physical appearance of the pool and beach by removing all debris, keeping areas clean by straightening chairs, and removing used towels and rotating towel bins.
• Maintain clear communication with associates, management, and guests.
• Be knowledgeable of Omni's culture.
• Engage with guests while providing family activities, holiday events and Group recreation programing.

Hotel Specific Essential Functions:

• Assist in all other aspects of the recreation department as needed.
• Greet and assist guests with any questions or reservations.
• Actively participate in the assurance of the safety of all guests.
• Able to work on holiday special programs as scheduled.
• Elevate the guest experience with connecting with them during the interaction.

Qualifications:

Tools and Equipment:

• Computer and programs to include ResortSuite, Xola and Outlook, Basic tools, Drill, Augers, shovels, surf boards, paddle boards, beach carts and towel bins.

Working Environment:

• Interior and exterior with exposure to weather conditions.
• Exposed to hot and cold temperatures.
• Various pool and beach locations, department storage areas, pool decks and guest areas.

Physical Job Requirements (for essential functions only):

• Able to lift and lift to 50 pounds.
• Able to stoop, stand, push, pull and walk or stand for long periods of time.