Recreation Attendant I

Tiffin, City of (IA); Tiffin (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

The City of Tiffin is seeking friendly Recreation Center Attendants to serve as the primary point of contact for patrons at the Tiffin Recreation Center. This part-time role emphasizes excellent customer service, assisting with memberships and registrations, and promoting programs and events.

You will greet visitors, handle registrations and payments, operate the front desk, monitor facility usage, maintain records, and support events.

Qualifications

• Must be at least 16 years of age.
• High school diploma or equivalent preferred.
• Previous customer service, retail, recreation, hospitality, or office experience preferred.
• Ability to obtain required certifications and training as assigned by the City.

Responsibilities

• Greet patrons in a professional and courteous manner and provide information about amenities, programs, memberships, rentals, and events.
• Assist with memberships, registrations, and transactions at the front desk.
• Answer phones, respond to inquiries, and direct patrons to staff.
• Process payments for memberships, programs, rentals, and merchandise; operate cash registers and POS systems.
• Monitor facility usage and maintain a safe, welcoming environment; report maintenance or safety concerns.
• Assist with opening/closing procedures and setup/cleanup for events and programs.

Skills

Customer service

Interpersonal skills

Communication

Computer literacy

Cash handling

Teamwork

Professional attitude

Education

High school diploma preferred

Tools

Recreation management software

POS systems

Job description

Position Summary

The City of Tiffin is seeking friendly, dependable, and customer-focused Recreation Center Attendants to serve as the primary point of contact for patrons visiting the Tiffin Recreation Center. This part-time position is responsible for providing exceptional customer service, assisting patrons with memberships and registrations, monitoring facility usage, maintaining a welcoming environment, and supporting daily recreation center operations.

The Recreation Center Attendant reports directly to the Recreation Coordinator and serves an important role in creating a positive experience for residents and visitors utilizing the facility.

Customer Service and Front Desk Operations

• Greet patrons, guests, and visitors in a professional and courteous manner.
• Provide information regarding facility amenities, programs, memberships, rentals, and special events.
• Assist patrons with recreation program registrations and membership transactions.
• Answer phones, respond to customer inquiries, and direct patrons to appropriate staff.
• Resolve routine customer concerns and escape issues when necessary.

Membership and Facility Access

• Process membership sales, renewals, and guest passes.
• Verify memberships and monitor facility access procedures.
• Utilize recreation management software and point-of-sale systems.
• Maintain accurate membership and registration records.
• Assist with facility reservations and room rental inquiries.

Facility Monitoring and Operations

• Monitor recreation center activity to promote a safe and welcoming environment.
• Conduct routine facility walkthroughs and report maintenance or safety concerns.
• Assist with opening and closing procedures.
• Ensure facility policies and rules are followed by patrons.
• Support special events, programs, and facility rentals as assigned.

Cash Handling and Administrative Support

• Process payments for memberships, programs, rentals, and merchandise.
• Operate cash registers and point-of-sale systems.
• Balance cash drawers and follow established cash handling procedures.
• Assist with data entry, filing, and other administrative tasks.
• Maintain confidentiality of customer and membership information.

Facility Appearance and Cleanliness

• Assist in maintaining a clean, organized, and welcoming facility.
• Perform light housekeeping duties including wiping surfaces, organizing equipment, and maintaining front desk areas.
• Monitor supply levels and notify supervisors of replenishment needs.
• Assist with setup and cleanup for programs, meetings, and events.

Minimum Qualifications

• Must be at least 16 years of age.
• High school diploma or equivalent preferred.
• Previous customer service, retail, recreation, hospitality, or office experience preferred.
• Ability to obtain required certifications and training as assigned by the City.

Knowledge, Skills, and Abilities

• Excellent customer service and interpersonal skills.
• Ability to communicate effectively with individuals of all ages and backgrounds.
• Basic computer proficiency and ability to learn recreation management software.
• Ability to handle cash transactions accurately.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to maintain a professional and positive attitude in a public-facing environment.

Work Schedule

This is a permanent part-time position. Work schedules may include mornings, afternoons, evenings, weekends, holidays, and special events based on recreation center operating hours and staffing needs. Flexible scheduling may be available, including opportunities for high school students, college students, retirees, and individuals seeking supplemental employment.

Physical Requirements

The position requires standing, walking, sitting, reaching, and light lifting. Employees must be able to lift up to 25 pounds and perform routine facility monitoring and customer service duties.

Desired Characteristics

The ideal candidate is friendly, dependable, professional, and passionate about serving the community. Successful candidates will demonstrate strong customer service skills, attention to detail, and a commitment to creating a welcoming and inclusive recreation center environment.