Recreation Support Staff – Fountain Inn

Who's On the Move; Fountain Inn (SC); On-site; USD 26,000 - 36,000; Full time

Job summary

City of Fountain Inn is seeking staff to support Recreation department activities including events, venue rentals, and sports leagues. The role involves coordinating registrations, managing equipment, and delivering excellent customer service for a variety of programs with flexible evening shifts.

Responsibilities span activities center programming, rentals, and general public interaction. Applicants should have a high school diploma or GED and demonstrate the ability to follow department

Qualifications

• High school diploma or GED preferred; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all City or departmental policies, practices, and procedures necessary to function effectively in the position.

Responsibilities

• Assist Recreation Coordinators and other City management with administrative and programming needs for all sports year round (based on employee schedule availability) including but not limited to registrations, equipment maintenance, attendee management and customer service.
• Prepare recreational programming with necessary resources for efficient, safe, and service-oriented events including set-up and take down of equipment, score management, and other duties as assigned by City management.
• Promote sports programming and serves as a representative of the Recreation Department at departmental events, businesses, schools and as needed.
• Evaluate the Activities Center upon entering to ensure all areas for safety and the same before leaving the facility. Monitor and walk the outdoor areas periodically, picking up unnecessary trash in the parking lots and grounds.
• Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, and games. Engage with our 55+ members and other patrons. Maintain proper sign-in procedures. Enforce rules and regulations of the Activities Center to maintain discipline and safety.
• Follow protocols prior to and after scheduled rental- opening and closing procedures. Acting staff attendant during the entirety of the scheduled reservation. Ensure facility rules and regulations are followed as set forth by the department.
• Guide rental patrons through event details- Ensure reservation times and itinerary are followed. Ensure necessary facility resources are available for rental patrons – when needed.
• Customer Service Driven- Respond to and/or problem solve rental patron questions and concerns. Promote positive relationships with the public.
• Performs other related duties as required.

Skills

Data utilization

Human interaction

Verbal aptitude

Mathematical aptitude

Functional reasoning

Situational reasoning

Physical ability

Education

High school diploma or GED

Job description

The purpose of this classification is to support, coordinate and participate in Recreation department activities including but not limited to recreation events, venue rentals and sports leagues and programs.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

All duties and responsibilities vary based on the rental, event, or sports program needs. Employees can request to participate in one or all three categories.

Support for Sports Leagues and Programs:

• Assist Recreation Coordinators and other City management with administrative and programming needs for all sports year round (based on employee schedule availability) including but not limited to registrations, equipment maintenance, attendee management and customer service.
• Prepare recreational programming with necessary resources for efficient, safe, and service-oriented events including set-up and take down of equipment, score management, and other duties as assigned by City management.
• Promote sports programming and troubleshoots when needed. Promotes and serves as a representative of the Recreation Department at departmental events, businesses, schools and as needed.

Support for Activities Center programming:

• Evaluate the Activities Center upon entering to ensure all areas for safety and the same before leaving the facility. Monitor and walk the outdoor areas periodically, picking up unnecessary trash in the parking lots and grounds.
• Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, and games. Engage with our 55+ members and other patrons. Maintain proper sign-in procedures. Enforce rules and regulations of the Activities Center to maintain discipline and safety.
• Periodically spot mop/dust gym floors for safety of patrons. High touch areas should be wiped down continuously for the health and safety of all. Disinfect rooms after all usage. Front glass doors and windows should always be wiped down and clear. Area rugs need to be vacuumed and clear of grass and debris during downtimes. Clean and wipe down storage carts; clean out unnecessary items in the refrigerator and pull trash overflow.

Support for Rental Venues:

• Follow protocols prior to and after scheduled rental- opening and closing procedures. Acting staff attendant during the entirety of the scheduled reservation. Ensure facility rules and regulations are followed as set forth by the department.
• Guide rental patrons through event details- Ensure reservation times and itinerary are followed. Ensure necessary facility resources are available for rental patrons – when needed.
• Customer Service Driven- Respond to and/or problem solve rental patron questions and concerns. Promote positive relationships with the public.

All three categories:

Performs customer service functions: provides information or assistance regarding services, activities, forms, procedures, fees, or other issues; responds to routine questions and complaints; researches problems and initiates problem resolution; and refers complaints/problems to appropriate personnel.

Communicates with supervisor, other City employees, sports associations, parents, participants, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Regular Attendance: Consistent and reliable in-person attendance to ensure effective teamwork, collaboration, and communication with colleagues, clients, and community members. This includes but is not limited to attending scheduled meetings, participating in on-site or off-site events, and being available during standard departmental functions. The City will attempt to accommodate any reasonable adjustments as outlined by the ADA

Additional Functions:

Performs other related duties as required.

Minimum Qualifications:

High school diploma or GED preferred; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all City or departmental policies, practices, and procedures necessary to function effectively in the position.

Performance Aptitudes:

Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data, and information, such as schedules, rules, rosters, registrations, work orders, etc.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

ADA Compliance:

Physical Ability: Tasks require the ability to exert moderate to heavy physical effort in work, with greater emphasis on extended periods of standing, but typically also involving some combination of stooping, kneeling, crouching, and crawling, and the lifting, carrying, pushing, and/or pulling of moderately heavy objects and materials (20-50 pounds).

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Performance of essential functions will require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, humidity, rain, fumes, temperature and noise extremes, hazardous materials, machinery, vibrations, electric currents, traffic hazards, bright/dim lights, animal/wildlife attacks, animal/human bites, or rude/irate customers.

The City of Fountain Inn is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The City reserves the right to revise this position description at any time.

Primarily evening hours, but possible day and weekend hours depending on Recreation programming and events.