Recreation Assistant (On-Call)

City of Georgetown; United States; Sur place; USD 22 000 - 27 000; Temps partiel

Résumé du poste

The City of Georgetown is seeking a part-time, on-call customer service representative for the Recreation Center. The role includes registering members, handling fees, and providing information on programs and memberships.

The position requires a high school diploma or equivalent, and at least six months in customer service. CPR/First Aid certification is required within six months, with a flexible schedule including evenings and weekends.

Qualifications

• High school graduate or equivalent.
• Six months of customer service or public contact.
• Cash handling knowledge is preferred.
• CPR and First Aid knowledge.
• Familiarity with city policies and procedures.
• Strong communication and writing skills.
• Ability to work with adults and children and maintain safety.

Responsabilités

• Provides customer service to participants in activities and programs.
• Registers participants and members and collects fees; reconciles receipts.
• Processes member paperwork and changes; handles EFTs and payments.
• Monitors activities to ensure rules and safety guidelines are followed.
• Issues and checks ID cards; distributes equipment.
• Opens and closes the center per policies.
• Responds to inquiries and complaints; supports staff with clerical tasks.
• Completes incident/accident and facility tracking reports.
• Assists with program setup and flyer distribution; performs basic math for cash handling.

Connaissances

Cash handling

CPR & First Aid

Customer service

Money handling

City policies

Communication

Interpersonal skills

Teamwork

Safety compliance

Problem resolution

Documentation

Formation

High school diploma or equivalent

Description du poste

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Performs customer service duties at the Recreation Center. Monitors activities of participants, issues equipment and provide program and membership information to customers. This is a part-time, on call position. Applicants are encouraged to attach a resume.

ESSENTIAL FUNCTIONS:

• Provides customer service to all participants in activities and programs at area of assignment.
• Registers participants and members for activities, programs and services; collects pay for fees and memberships and reconciles receipts and cash register at the end of shift.
• Processes member paperwork, including address changes, member cancellations, new members, electronic funds transfers and payments.
• Monitors activities offered through the City Parks & Recreation Division to ensure compliance with rules and policies and safety guidelines.
• Issues and checks ID cards.
• Distributes recreation and fitness equipment to customers.
• Opens and closes center according to established policies and procedures.
• Responds to inquiries and/or complaints from citizens and contract instructors.
• Completes report forms including incident/accident and facility tracking reports.
• Assists other staff members with computer input for programs, filing of forms, and flyer distribution.
• Performs routine maintenance and cleaning in and around facility.
• Participates and assists with monthly special events and programs (evenings & weekends) or other duties as assigned.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• Education, training and Experience Guidelines: High school graduate, or equivalent.
• Six (6) months of customer service or public contact.
• OR Any combination of experience, education and/or training that provides the required knowledge, skills, and abilities.
• Cash handling skills, preferred.
• Knowledge of: CPR and First aid procedures.
• Knowledge of: Customer service practices and procedures.
• Knowledge of: Money handling practices and procedures.
• Knowledge of: City policies and procedures.
• Skill in: Communicating effectively, both orally and in writing.
• Skill in: Working well with adults and children.
• Skill in: Establishing and maintaining effective working relationships.
• Skill in: Monitoring center health and safety compliance policies and procedures.
• Skill in: Resolving customer complaints and concerns.
• Skill in: Taking messages and writing reports.
• Skill in: Performing basic math calculations to make change.

LICENSES AND CERTIFICATION REQUIREMENTS:

• Valid Class "C" Texas driver’s license required.
• Out-of-state license holders must have a valid license and provide a three-year driving history.
• Must possess or must obtain CPR certification within six (6) months from date of employment.
• Must possess or must obtain First Aid certification within six (6) months of employment.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision, hearing, talking, use of foot controls. May be subject to extended periods of standing, sitting, bending, reaching, kneeling and lifting such as setting up, conducting, and cleaning up program activities. Chemicals and recreation equipment.

Hiring Range: $15.86 - $19.86, hourly.

#LoveWhereYouWork! Check out the benefits of working with us here.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! The City of Georgetown, Texas, with a population of 106,907 (July 2025), is located 30 miles north of Austin along I-35. Known for its engaged, educated community, award-winning parks and trails, and small-town character amid rapid growth, Georgetown is guided by five core values: Integrity, Respect, Service, People-centered, and Adaptability.

The City of Georgetown is an equal opportunity employer.

Offers of employment with the City of Georgetown is contingent upon: Proof of education, certification(s) and experience as listed on the employment application based on the job posting requirements. Satisfactory results from a pre-employment drug screening, criminal history background and driving record check. Legal authorization to work in the United States without sponsorship.

The City of Georgetown confirms verification of employment using E-Verify. E-Verify checks the information against records held by the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm whether the employee is legally eligible to work in the U.S.

For more information about the City of Georgetown, visit our website at https://www.georgetowntexas.gov