Recreation & Activities Supervisor

Northgate Resorts Jellystone Park; Waco (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Vacation discounts

Daily Pay

Employee appreciation

401k match

Medical, dental, vision

Job summary

Northgate Resorts Jellystone Park in Waco, TX is seeking a Recreation and Activities Supervisor for a seasonal, full-time role. You will lead daily recreation operations, coach staff, and ensure memorable experiences for guests of all ages.

The position emphasizes event planning, customer service, and teamwork, with responsibilities from scheduling staff to coordinating activities and maintaining safety standards. Evening and weekend availability is required.

Qualifications

• Experience in organizing and executing activities or events required.
• Customer service, hospitality, or leadership experience preferred.
• Basic computer skills are expected.
• Strong organizational, motivational, and leadership skills are essential.
• Excellent communication, customer service, and problem-solving abilities are required.
• Strong attention to detail, speed, and accuracy are important.
• Ability to multi-task and work in a fast-paced environment is necessary.
• Positive work ethic and attitude are required.
• Must be willing to work nights, weekends, and holidays.
• Must be able to work with minimal supervision.
• Maintain a positive work environment with customers, vendors, and teammates.

Responsibilities

• Lead and supervise daily recreational activities and events.
• Coach staff on performance and guest engagement.
• Assist with recruitment, training, and scheduling of recreation personnel.
• Manage calendars, events, and activity calendars in the CampersApp or equivalent.
• Ensure activities start on time and guests have memorable experiences.
• Maintain facilities, equipment, and cleanliness of recreational areas.
• Collaborate with park and home office departments on projects and guest inquiries.

Skills

Event planning

Customer service

Leadership

Communication

Problem solving

Attention to detail

Multi-tasking

Work ethic

Tools

Reservation system

Job description

Location: Waco, TX

Job Id:2072

# of Openings:1

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization. TheRecreation and Activities Supervisor(age 18+) is responsible for leading the daily directives of our recreation department. This role will work towards using recreation and activities to help the guests create memories with their families. It will be focused on fantastic customer service and providing a fun-filled environment for all ages. This is a SEASONAL, full-time position and reports to the Assistant General Manager.

DUTIES & RESPONSIBILITIES

• Administrative Duties
  
  
  
  • Assists with the research and identifying of crafts, activities, and events
  
  
  • Assists with the planning of themed weekly and daily activities
  
  
  • Assists with the ordering and maintaining of an inventory of recreation supplies and equipment
  
  
  • Reviews guest feedback with Guest Experience Manager and work to improve the recreation program
  
  
  • Completes required reports on a timely basis
  
  
  • Schedules staff, monitors payroll, and maintains compliance with a payroll budget
  
  
  • Conducts daily stand up meetings with recreation staff to prioritize the day and facilitates feedback from staff members
  
  
  • Participates in the recruitment process and selection of talent for the recreation and activities department
  
  
  • Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
  
  
  
  


• Daily Duties
  
  
  
  • Supervises and motivate a team of recreation staff
  
  
  • Provides coaching around performance and entertainment/customer engagement skills
  
  
  • Assists with personnel-related matters, including; recruitment and hiring, performance management, disciplinary action, training, etc.
  
  
  • Assist with maintaining an accurate event/activity schedule by updating the calendar and CampersApp
  
  
  • Participate in bringing the characters to life by becoming a character as needed, and by engaging staff to be characters and to be enthusiastic ambassadors of the brand
  
  
  • Lead daily recreational activities and be responsible for identifying areas of opportunity and new experiences to expand presence and impact with the staff in the resort (arrival/departure, waterpark, characters, activities, music, etc.)
  
  
  • Evaluates guest flow and make recommendations to improve operating hours
  
  
  • Be visible around the resort and engage with guests
  
  
  • Ensure activities and events start on time
  
  
  • Creates a fun environment for staff and guests to enjoy their vacations
  
  
  • Captures photos of activities and events and upload to Google Drive on time
  
  
  • Maintains cleanliness of recreational facilities and equipment
  
  
  • Decorates the park to the theme of the week/weekend
  
  
  • Monitors cash drawers and ensures cash handling procedures are followed, and charge to site transactions are paid in full
  
  
  
  


• Other Essential Duties
  
  
  
  • Collaborates with park and home office departments
  
  
  • Coordinates and oversee various projects from start to finish
  
  
  • Responds to guest inquiries using the company’s service recovery guidelines
  
  
  • Utilizes and learns the reservation system for daily planning
  
  
  • Participates in other projects and activities as assigned
  
  
  
  

EDUCATION/TRAINING/EXPERIENCE

• Experience in organizing and executing activities or events required


• Customer service, hospitality, or leadership experience preferred

QUALIFICATIONS/REQUIREMENTS

• Basic computer skills


• Strong organizational, motivational, and leadership skills


• Excellent communication, customer service, and problem-solving skills


• Strong attention to detail, speed, and accuracy


• Ability to multi-task and work in a fast-paced environment


• Strong work ethic and a positive attitude


• Required to work nights, weekends, and holidays


• Work with minimal supervision


• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

ESSENTIAL PHYSICAL DEMANDS

• Able to lift up to 20 lbs


• Must be able to remain in a stationary position


• Regularly move throughout the park


• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl


• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.E employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.

We are a team of fun seekers, out of the box thinkers, and creators of unforgettable experiences!

Northgate Resorts was founded in Grand Rapids, Michigan in 2013. Since then our team has grown to thousands of talented individuals serving millions of campers each and every year. We love what we do, which is only possible because of our incredible team! And we are always looking for individuals to join us.

Perks & Benefits of Working At Northgate Resorts

• VACATION DISCOUNTS: Enjoy the park plus give your family and friends deep discounts during the season.


• Daily Pay: Get paid more frequently with our daily pay schedule.


• EMPLOYEE APPRECIATION: Free lunch in the summer, shout outs from your coworkers, and more.


• 401k MATCH: Start saving for retirement with a 401k plan and matching contribution.


• MEDICAL, DENTAL, VISION: Pick the plans that work for you and enjoy partial coverage for all health insurance.


• Pet insurance: Enjoy coverage for your furry friend with our latest benefit of pet insurance.

What is a work camper? Simply put: It’s someone who works and camps at our resorts for short-term or seasonal periods. Work campers earn their standard wages and receive a discount on their campsite, in exchange they commit to being available for work as required.

Northgate Work Campers

• Receive a 20%* discount on your seasonal site.


• Earn credit towards your site balance per hour worked.


• All of the perks of being a Northgate Resorts Team Member.


• Save gas & time on your daily commute.


• Embrace the, “work hard, play hard” lifestyle!

We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun.

Northgate Resorts offers a wide range of internships that provide students with hands‑on hospitality experience while directly contributing to creating family camping memories for our guests. Internships in departments such as marketing, operations, revenue, and more.

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for College Interns who are looking to learn the skills needed to succeed in their career and who have a passion for collaboration, teamwork, and customer service. We employ interns at each of our Camp-Resorts and our Home Office.

At Northgate Resorts, we create memories that last a lifetime not just for our guests but for our international students as well. Students have the opportunity to discover what it’s like to live and work at one of our many campgrounds across the country.

Northgate looks to employ Students who love having a great time, and love to make our guests do the same. Northgate’s staff are more than just employees, our staff are a part of our extended family. Come be a part of all the fun we are having!

Northgate partners exclusively with InterExchange Work and Travel for hiring our J1 visa international students. For more information please visit their website at https://www.interexchange.org/ or email our recruiting team at [e-mail]

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for International Students who bring a strong work ethic, award winning customer service, and a taste for fun.