General Manager

Northgate Resorts; Harrisville (PA); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation discounts

Daily pay

Employee appreciation

401k match

Medical, dental, vision

Descripción de la vacante

Northgate Resorts is seeking a General Manager (age 18+) to lead daily operations of our camp-resort. This full-time role reports to the Regional Operations Manager and represents the brand in the community. Responsibilities span guest services, safety, staff development, and financial oversight.

The ideal candidate has 3–5 years in management, strong customer service, communication, and problem-solving skills, plus the ability to work long hours and weekends in a fast-paced environment.

Formación

• Minimum of 3-5 years in a management position in hospitality or related fields.
• Excellent customer service, communication and problem-solving skills.
• Excellent interpersonal, motivational, and writing skills.
• Ability to work long hours and weekends; on-call as needed.

Responsabilidades

• Oversee daily operations of the camp-resort including guest services and safety.
• Lead and develop managers; implement systems and policies; monitor performance.
• Manage financials: analyze costs and maximize revenue within budgets.
• Oversee project management with vendors and capital projects.

Conocimientos

Customer service

Communication

Problem-solving

Leadership

Written skills

Descripción del empleo

Northgate Resortsowns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
TheGeneral Manager(age 18+)is responsible for managing the daily operations of the camp-resort. As the General Manager, you are the face of our brand within the community. This is a full-time position and reports to the Regional Operations Manager.
DUTIES & RESPONSIBILITIES

• Day to Day
  • Establish the expectations for effective presence, through example and follow-up, to support and observe operations
  • Maintain the safety and wellness of the facility; ensuring follow up is handled appropriately
  • Ensure great customer service by coordinating daily operations
  • Organize and provide timely follow up on all requests from home office
  • Participate in other projects and activities as assigned
• People Management
  • Development of all managers through consistent feedback and goal setting practices, leveraging internal company processes/systems
  • Implement and enforce new or changed systems and policies, including communication to appropriate team members
  • Monitoring and motivating staff
  • Workforce strategy to include attracting, interviewing, hiring, and training employees
  • Evaluating performance and productivity
  • Ensure the recruitment and retention of well-motivated, trained and developed key personnel
• Financial analysis of food, beverage, labor costs and controllable expenses with appropriate action plans to improve financial results
• Analyze accounting and financial data to find ways to maximize revenue
• Monitor and maintain compliance with labor, expense, and capital budgets
• Project Management
  • Engaging with vendors, capital projects

EDUCATION/TRAINING/EXPERIENCE

• Minimum of 3-5 years in a management position. Hospitality, Hotel, and RV Resort Management is helpful, but not required

QUALIFICATIONS/REQUIREMENTS

• Ability to work long hours and weekends
• Ability to be on call 24 hours a day during occasional periods
• Excellent customer service, communication and problem-solving skills
• Excellent interpersonal, motivational, and writing skills
• Must be able to work in a fast paced office environment and perform physical duties of those they supervise
• Must have valid driver’s license
• Personable, enjoy working with children/people
• Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

ESSENTIAL PHYSICAL DEMANDS

• Able to Lift up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the office
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.

We are a team of fun seekers, out of the box thinkers, and creators of unforgettable experiences!

Northgate Resorts was founded in Grand Rapids, Michigan in 2013. Since then our team has grown to thousands of talented individuals serving millions of campers each and every year. We love what we do, which is only possible because of our incredible team! And we are always looking for individuals to join us.

Perks & Benefits of Working At Northgate Resorts

Apart from amazing locations both at our campgrounds and home office, stellar teams, and more, check out what Northgate Resorts has to offer.

*Below benefits do not apply to all employees. To see a full list of benefits talk to your manager during the hiring process.

01.

VACATION DISCOUNTS

Enjoy the park plus give your family and friends deep discounts during the season.

02.

Daily Pay

Get paid more frequently with our daily pay schedule.

03.

EMPLOYEE APPRECIATION

Free lunch in the summer, shout outs from your coworkers, and more.

04.

401k MATCH

Start saving for retirement with a 401k plan and matching contribution.

05.

MEDICAL, DENTAL, VISION

Pick the plans that work for you and enjoy partial coverage for all health insurance.

06.

Enjoy coverage for your furry friend with our latest benefit of pet insurance.

What is a work camper? Simply put: It’s someone who works and camps at our resorts for short-term or seasonal periods. Work campers earn their standard wages and receive a discount on their campsite, in exchange they commit to being available for work as required.

Northgate Work Campers

• Receive a 20%* discount on your seasonal site.
• Earn credit towards your site balance per hour worked.
• All of the perks of being a Northgate Resorts Team Member.
• Save gas & time on your daily commute.
• Embrace the, “work hard, play hard” lifestyle!

We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun.

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun.

Northgate Resorts offers a wide range of internships that provide students with hands-on hospitality experience while directly contributing to creating family camping memories for our guests. Internships in departments such as marketing, operations, revenue, and more.

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for College Interns who are looking to learn the skills needed to succeed in their career and who have a passion for collaboration, teamwork, and customer service. We employ interns at each of our Camp-Resorts and our Home Office.

At Northgate Resorts, we create memories that last a lifetime not just for our guests but for our international students as well. Students have the opportunity to discover what it’s like to live and work at one of our many campgrounds across the country.

Northgate looks to employ Students who love having a great time, and love to make our guests do the same. Northgate’s staff are more than just employees, our staff are a part of our extended family. Come be a part of all the fun we are having!

Northgate partners exclusively with InterExchange Work and Travel for hiring our J1 visa international students. For more information please visit their website at https://www.interexchange.org/ or email our recruiting team at [e-mail]

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for International Students who bring a strong work ethic, award winning customer service, and a taste for fun.