Guest Relations Staff

Northgate Resorts; Kerrville (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Daily Pay

401k MATCH

Medical, Dental, Vision

Pet insurance

Job summary

Northgate Resorts seeks a Guest Relations Staff member to deliver outstanding guest service, manage Express Check-ins, escort guests to sites, and assist during their stay. This seasonal role can be full-time or part-time and reports to the Guest Relations Supervisor.

The position requires strong communication, a friendly demeanor, and the ability to multitask in a fast-paced environment, including nights, weekends, and holidays.

Qualifications

• Customer service experience preferred.
• Excellent communication, customer service, and problem-solving skills.
• Basic computer skills.

Responsibilities

• Greet and assist guests at check-in, escort to lodging or sites.
• Provide concierge services and answer questions about local opportunities.
• Upsell ancillary sales (firewood, ice, golf carts) and deliver promptly.
• Enforce park rules and assist guests with requests; document notes in the POS.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Team player

Tools

POS

Reservation system

Job description

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The Guest Relations Staff is responsible for providing outstanding assistance, complaint resolution, and an overall wondrous experience to camp-resort guests. The Guest Relations Staff will work the Express Check-ins, escort guests to their sites, and canvas the resort to assist guests during their stay. This is a SEASONAL full-time or part-time position and reports to the Guest Relations Supervisor.

DUTIES & RESPONSIBILITIES

• Guest Interactions
  • Provide guidance and explain service options to accommodate guest needs
  • Ensure guest reservations are accurate and consistent with company policies
  • Be the first point-of-contact for guests’ arrival by checking them in and escorting them to their lodging or RV site
  • Act as a concierge for transient guests - understanding local opportunities and answering guest questions or directing them to the appropriate person
  • Upsell ancillary sales (firewood, ice, golf carts, etc.) and deliver or provide guests promptly
  • Enforce park rules, including quiet hours
• Other Essential Duties
  • Engage with guests to foster a relationship with the guests, and to communicate and follow-through on any guest requests
  • Understand POS and reservation system and use a tablet to document all notes
  • Communicate with all departments and elevate any issues as necessary
  • Submit work orders to proper departments as needed.
  • Follow the guest recovery service guidelines

EDUCATION/TRAINING/EXPERIENCE

• Customer service experience preferred

QUALIFICATIONS/REQUIREMENTS

• Basic computer skills
• Provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times
• Excellent communication, customer service, and problem-solving skills
• Can handle issues as they arise and take quick action to resolve them personally
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

ESSENTIAL PHYSICAL DEMANDS

• Able to lift up to 20 lbs
• Must be able to stand outside in any weather conditions for extended periods
• Must be able to remain in a stationary position
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, serve, etc.

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are a team of fun seekers, out of the box thinkers, and creators of unforgettable experiences!

Northgate Resorts was founded in Grand Rapids, Michigan in 2013. Since then our team has grown to thousands of talented individuals serving millions of campers each and every year. We love what we do, which is only possible because of our incredible team! And we are always looking for individuals to join us.

Perks & Benefits of Working At Northgate Resorts

Apart from amazing locations both at our campgrounds and home office, stellar teams, and more, check out what Northgate Resorts has to offer.

*Below benefits do not apply to all employees. To see a full list of benefits talk to your manager during the hiring process.

01.

VACATION DISCOUNTS

Enjoy the park plus give your family and friends deep discounts during the season.

02.

Daily Pay

Get paid more frequently with our daily pay schedule.

03.

EMPLOYEE APPRECIATION

Free lunch in the summer, shout outs from your coworkers, and more.

04.

401k MATCH

Start saving for retirement with a 401k plan and matching contribution.

05.

MEDICAL, DENTAL, VISION

Pick the plans that work for you and enjoy partial coverage for all health insurance.

06.

Enjoy coverage for your furry friend with our latest benefit of pet insurance.

What is a work camper? Simply put: It’s someone who works and camps at our resorts for short-term or seasonal periods. Work campers earn their standard wages and receive a discount on their campsite, in exchange they commit to being available for work as required.

Northgate Work Campers

• Receive a 20%* discount on your seasonal site.
• Earn credit towards your site balance per hour worked.
• All of the perks of being a Northgate Resorts Team Member.
• Save gas & time on your daily commute.
• Embrace the, “work hard, play hard” lifestyle!

We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun.

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for Work Campers who bring a strong work ethic, award winning customer service, and a taste for fun.

Northgate Resorts offers a wide range of internships that provide students with hands‑on hospitality experience while directly contributing to creating family camping memories for our guests. Internships in departments such as marketing, operations, revenue, and more.

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for College Interns who are looking to learn the skills needed to succeed in their career and who have a passion for collaboration, teamwork, and customer service. We employ interns at each of our Camp-Resorts and our Home Office.

At Northgate Resorts, we create memories that last a lifetime not just for our guests but for our international students as well. Students have the opportunity to discover what it’s like to live and work at one of our many campgrounds across the country.

Northgate looks to employ Students who love having a great time, and love to make our guests do the same. Northgate’s staff are more than just employees, our staff are a part of our extended family. Come be a part of all the fun we are having!

Northgate partners exclusively with InterExchange Work and Travel for hiring our J1 visa international students. For more information please visit their website at https://www.interexchange.org/ or email our recruiting team at [e-mail]

Northgate is more than a Campground. It’s an amazing Camp-Resort for families looking to disconnect from the world’s distractions and reconnect with each other while nestled in beautiful scenic outdoor settings. We are looking for International Students who bring a strong work ethic, award winning customer service, and a taste for fun.