Recovery Specialist II - Hybrid (Plano)

Harley-Davidson Motor Company; Plano (TX); Ibrido; USD 36.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus programs

Health insurance benefits

401k program

Onsite fitness centers

Employee discounts on Harley-Davidson

Descrizione del lavoro

Harley-Davidson Financial Services, a Harley-Davidson subsidiary, is seeking a Recovery Representative II in Plano. The role focuses on skip-tracing, repossession of charged-off collateral, and collecting balances via payoff, settlements, or payment plans for charged-off loans.

Responsibilities include handling complex customer issues, training teammates, and improving processes while ensuring compliance and information protection across the organization.

Competenze

• Typically requires a minimum of 2 years of related experience.
• Strong skip-tracing skills and collection knowledge.
• Excellent verbal and written communication skills.
• Proven to consistently evaluate and resolve problems.
• PC Literate including MSWord, Excel, Outlook and Internet.
• Proven ability to take the initiative and achieve results in a fast-paced and changing environment.
• Strong teamwork skills and the ability to interact effectively with all levels of staff, well organized and proven attention to detail.
• Proven ability to assist with projects, training, focus groups, and continuous improvement.
• Self-motivated, able to recognize what needs to be done and initiates action promptly.

Mansioni

• Assigns charged off accounts to external vendors for skip, collection or repossession.
• Determine and effectively collect money through payoff, settlement or payment arrangements.
• Build understanding of team operations, procedures, and partner workflows.
• Identify opportunities for continuous improvement and implement solutions.
• May mentor and train new Recovery representatives and handle projects.
• Manage time to ensure high-quality customer service and satisfaction.
• Interact with multiple areas of the organization professionally.
• Protect information and comply with laws and internal policies.

Conoscenze

Skip-tracing

Collection knowledge

Verbal communication

Written communication

MS Word

Excel

Outlook

Initiative

Teamwork

Attention to detail

Formazione

High School Diploma or Equivalent

Strumenti

MS Word

Excel

Outlook

Internet

Descrizione del lavoro

Harley-Davidson Financial Services, a Harley-Davidson subsidiary, is seeking a Recovery Representative II in Plano. The role focuses on skip-tracing, repossession of charged-off collateral, and collecting balances via payoff, settlements, or payment plans for charged-off loans.

Responsibilities include handling complex customer issues, training teammates, and improving processes while ensuring compliance and information protection across the organization.