Recovery & Collections Specialist II — Hybrid

Harley-Davidson Motor Company; Reno (NV); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Bonus programs

Health insurance

401k program

Onsite fitness centers

Employee discounts

Job summary

Harley-Davidson Financial Services in Reno, NV is seeking a Recovery Representative II to manage skip-tracing, locate charged-off accounts, and arrange payoff or settlements within policy thresholds. This hybrid, full-time role supports both internal teams and external vendors to recover collateral and balances.

The ideal candidate has 2+ years in skip-tracing or collections, strong communication skills, and proficiency with MS Word, Excel, and Outlook.

Qualifications

• Strong skip-tracing skills and collection knowledge.
• Excellent verbal and written communication abilities.
• Proven ability to take initiative and work in a fast-paced environment.

Responsibilities

• Skip-trace and locate charged-off accounts, and coordinate with vendors for collection or repossession.
• Negotiate payoff, settlements or payment arrangements within policy thresholds.
• Maintain沟通 with credit bureaus and internal teams to ensure compliance and accuracy.
• Assist with training and support across the Recovery team as needed.
• Manage time effectively to ensure high customer service standards.

Skills

Skip-tracing

Collection knowledge

Verbal communication

Written communication

Problem solving

MS Word

Excel

Outlook

Initiative

Teamwork

Education

High School Diploma or Equivalent

Tools

MS Word

Excel

Outlook

Internet

Job description

Harley-Davidson Financial Services in Reno, NV is seeking a Recovery Representative II to manage skip-tracing, locate charged-off accounts, and arrange payoff or settlements within policy thresholds. This hybrid, full-time role supports both internal teams and external vendors to recover collateral and balances.

The ideal candidate has 2+ years in skip-tracing or collections, strong communication skills, and proficiency with MS Word, Excel, and Outlook.