Hybrid Recovery Specialist II (Skip-Tracing & Repossession)

Harley-Davidson, Inc.; Plano (TX); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401k program

Bonus program

Onsite fitness centers

Employee discounts

Job summary

Harley-Davidson Financial Services, a Harley-Davidson, Inc. subsidiary, seeks a Recovery Representative II in Plano with a hybrid work setup.

The role handles skip-tracing, repossession of charged-off collateral, and collection of remaining balances via payoff, settlement, or payment plans on charged-off loans. The position involves solving complex customer and vendor issues, training teammates, and collaborating across departments to improve processes while upholding data protection and legal

Qualifications

• Typically requires a minimum of 2 years of related experience.
• Strong skip-tracing skills and collection knowledge.
• Excellent verbal and written communication skills.
• Proven ability to take initiative and achieve results.

Responsibilities

• Assigns charged off accounts to external vendors for skip or repossession.
• Determines and collects money through payoff, settlement or payment arrangements.
• Build a solid understanding of team operations and workflows.
• Mentor to new Recovery representatives and assist with training.
• Protect information and ensure compliance with laws across departments.

Skills

Skip-tracing

Collection knowledge

Verbal communication

Written communication

MS Word

MS Excel

MS Outlook

Internet

Teamwork

Initiative

Education

High School Diploma

Job description

Harley-Davidson Financial Services, a Harley-Davidson, Inc. subsidiary, seeks a Recovery Representative II in Plano with a hybrid work setup.

The role handles skip-tracing, repossession of charged-off collateral, and collection of remaining balances via payoff, settlement, or payment plans on charged-off loans. The position involves solving complex customer and vendor issues, training teammates, and collaborating across departments to improve processes while upholding data protection and legal