Recovery Specialist II — Hybrid, Payoff & Settlement

Harley-Davidson Financial Services; Plano (TX); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Bonus programs

Health insurance

401k program

Onsite fitness centers

Employee discounts

Job summary

Harley-Davidson Financial Services in Plano is seeking a Representative II Recovery to perform skip-tracing, repossession support, and balance collection in a hybrid work setting.

The role requires a High School Diploma (or equivalent) and 2+ years of recovery experience, with strong communication, teamwork, and problem-solving skills; pay ranges from $36,200 to $54,300 per year.

Applicants must be authorized to work in the United States.

Qualifications

• High School Diploma or Equivalent Required
• 2+ years of related recovery experience
• Excellent verbal and written communication skills
• Ability to take initiative and work in fast-paced environment
• Proficient in MS Word, Excel, Outlook and Internet

Responsibilities

• Assigns charged off accounts to external vendors for skip, collection or repossession
• Negotiates payoff or settlements within current thresholds
• Maintains knowledge of account workflows and procedures across teams
• Identifies opportunities for process improvement and supports training initiatives
• Ensures compliance with data protection and regulatory requirements

Skills

Skip-tracing

Collection knowledge

Verbal and written communication

Problem solving

Time management

Education

High School Diploma

Tools

MS Word

Excel

Outlook

Internet

Job description

Harley-Davidson Financial Services in Plano is seeking a Representative II Recovery to perform skip-tracing, repossession support, and balance collection in a hybrid work setting.

The role requires a High School Diploma (or equivalent) and 2+ years of recovery experience, with strong communication, teamwork, and problem-solving skills; pay ranges from $36,200 to $54,300 per year.

Applicants must be authorized to work in the United States.