Transaction Specialist - Retail

Mercantil Commerce Bank; Springfield (MO); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid vacation

Paid personal time

Education assistance

Job summary

Commerce Bank in Springfield, Missouri is seeking a part-time Transaction Specialist to be the first point of contact for customers, handling deposits, withdrawals, and other transactions with accuracy.

Responsibilities include greeting customers, educating them on bank products, balancing cash drawers, and supporting branch operations while maintaining security and confidentiality. A high school diploma and 1+ year customer service experience are preferred.

Qualifications

• High School Diploma or equivalent.
• 1+ year customer service or cash handling experience preferred
• Must be eligible to work in the US without sponsorship

Responsibilities

• Greet customers warmly and professionally.
• Assist with routine banking needs such as deposits, withdrawals, check cashing, and loan payments.
• Ensure financial transactions are accurate and compliant with policies and regulatory requirements.
• Assist with branch operations including opening/closing procedures and currency handling.
• Balance cash drawer daily and reconcile discrepancies promptly.
• Educate customers about bank products and services to help meet their financial goals.
• Collaborate with team members to maintain a positive branch environment.
• Maintain confidentiality of customer information at all times.

Skills

Customer service

Cash handling

Sales/referrals

Multi-tasking

Attention to detail

MS Office

Education

High School Diploma

Tools

Excel

Word

Teams

Outlook

Job description

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $17.00 - $18.50 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to act as the first point of contact for our customers, providing exceptional service while processing financial transactions with accuracy and efficiency.

Work Schedule

Monday - Friday 10:00 AM - 5:15 PM or 10:00 AM - 6:15 PM Saturday 8:45 AM - 12:15 PM Rotation from Drive to Lobby, Closing Drive from time to time

Essential Functions

• Greet customers warmly and professionally
• assist with routine banking needs such as deposits, withdrawals, check cashing, and loan payments
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirement
• Assist with branch operational duties as needed, including opening/closing procedures and currency equipment
• Balance cash drawer daily and reconcile discrepancies promptly
• Identify opportunities to educate customers about bank products and services that meet their financial goals
• Support a positive branch environment by working collaboratively with team members
• Maintain security and confidentiality of customer information at all times
• Establish relationships with internal departments and refer customers to bank specialists when complex financial needs are identified
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Strong customer service skills with the ability of have needs-based conversations with customers both in-person and over the phone.
• Ability to meet personal and branch customer services and sales/referral expectations
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

High School Diploma or equivalent combination of education and experience required 1+ year customer service or cash handling experience preferred

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Transaction Specialist – Retail job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $17.00 - $18.50 per hour.

#LI-JD1 Must be eligible to work in the US without sponsorship now or in the future.

Employment Benefits

• employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time.
• In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location: 1345 E. Battlefield St, Springfield, Missouri 65804 Time Type: Part time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? Inclusion at Commerce

Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.