Systems Support Specialist II – Bank Operations

Mercantil Commerce Bank; Kansas City (MO); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Paid vacation

Paid personal time

Career development

Education assistance

Voluntary supplemental benefits

Job summary

Commerce Bank is seeking a Systems Support Specialist II - Bank Operations to serve as a systems resource. You will support daily tasks, run testing for upgrades, and handle production issues within the business unit.

The role requires monitoring and updating systems, collaborating across teams, and ensuring reliable data reporting with strong analytical skills. Full-time, on-site at 922 Walnut St, Kansas City, MO.

Qualifications

• Associate’s degree or equivalent combination of education and experience required.
• 3+ years experience developing systems and performing reporting and analysis required.
• Must be eligible to work in the U.S. without sponsorship now or in the future.

Responsibilities

• Implement technical solutions for business needs.
• Collect data and update systems information via input or uploads.
• Assist with systems projects and testing as requested.
• Review, analyze, and evaluate business systems and user needs.
• Document requirements and translate into specifications for systems.
• Provide support and recommendations to business teams resolving technical problems.
• Monitor systems and databases for functionality and availability; troubleshoot user inquiries.
• Assist with system projects such as test scripts, testing, validation and implementation.

Skills

SQL

SharePoint

Excel

Business Objects

Report creation

Communication

Teamwork

Attention to detail

MS Office

Education

Associate degree or equivalent

3+ years experience in systems development and analytics

Tools

Business Objects

SharePoint

SQL

Excel

Job description

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range Hourly: $23.80 - $27.65 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to serve as a business unit and systems resource by providing support and coverage on daily tasks, utilizing systems to support the business unit, performing testing for project upgrades and handling production issues.

Work Schedule Monday - Friday 9:00 AM - 6:00 PM

Essential Functions

• Implement technical solutions for business needs
• Collect data and updates systems information via manual input or upload
• Assist with systems projects for departments within division as requested
• Review, analyze, and evaluate business systems and user needs
• Document business and systems requirements, define scope and objectives, translate requirements into specifications, and formulate systems to reflect business unit strategies
• Provide support, consultation and recommendations to business teams in resolving technical problems
• Monitor systems and databases for functionality and availability to users, troubleshoot, and respond to user inquiries
• Review, analyze and evaluate business systems through data collection and system reporting as well as provide and apply updates via various avenues
• Assist with system projects as requested within the department, such as test script creation, system testing, validation and implementation
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Intermediate computer skills, specifically with SQL, SharePoint, Excel, and Business Objects
• Knowledge of creating reports in Business Objects
• Relationship building skills to work effectively with a variety of individuals at all levels throughout the Bank
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Advanced level proficiency with Microsoft Word, Excel, Teams, and Outlook

Education & Experience

• Associate’s degree or equivalent combination of education and experience required
• 3+ years experience developing systems and performing reporting and analysis required
• *Must be eligible to work in the U.S. without sponsorship now or in the future

#LI-MC1 Must be eligible to work in the US without sponsorship now or in the future.

For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Systems Support Specialist II - Bank Operations job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $23.80 to $27.65 per hour.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time.

In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location

922 Walnut St, Kansas City, Missouri 64106

Time Type: Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? Inclusion at Commerce

Equal Opportunity Employer Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.