Recovery Representative II

Jobtailor; Riverside (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Jobtailor is seeking a skilled collections professional in Riverside to manage vehicle loan delinquencies and negotiate personalized repayment options. You will handle inbound/outbound calls, draft demand letters, review accounts for repossession, and coordinate with agencies.

Strong knowledge of FDCPA, TCPA, SCRA and excellent communication are essential. The role requires 1–3 years of experience, compliance with BSA regulations, and the ability to work across multiple queues with attention to

Qualifications

• High School diploma or GED required.
• 1-3 years of prior related experience required.
• Knowledge of FDCPA, TCPA and SCRA.
• Excellent verbal and written skills.
• Conflict resolution and negotiation skills.
• Active listening skills.
• Intermediate computer and typing skills.
• Basic skip tracing skills.
• Previous financial institution or credit union experience preferred.
• Experience with inbound/outbound phone system preferred.

Responsibilities

• Resolve delinquency on vehicle loans where timely payments are not being received.
• Provide direct assistance to Members by identifying causes of non-payment and offering personalized options.
• Work charged-off or delinquent vehicle loans through inbound/outbound calls, written and electronic correspondence, and other approved methods.
• Work specialized queues for defaulted repayment plans or vehicle loans.
• Set up repayment plans, negotiate settlements, re-establish Membership services, and perform account maintenance.
• Review charged-off loans for collection agency placement and refer accounts for litigation review.
• Assist with 1099-C tax form filings, monthly audits, collection agency placements, and reporting.
• Generate Final Demand Letters, Notices of Intent to Sell, and Deficiency Balance letters.
• Review accounts for repossession efforts and assist with reinstatement requirements.
• Handle impounded vehicles by contacting tow yards and government agencies, negotiating fees, and handling Lien Objections and disposition paperwork.
• Review, audit, and submit vendor invoices for approval.
• Perform other duties as assigned.

Skills

Active Listening

Conflict Resolution

Negotiation

Verbal Communication

Written Communication

FDCPA Knowledge

TCPA Knowledge

SCRA Knowledge

Skip Tracing

Account Maintenance

Education

High School Diploma

GED

Tools

Phone System

Computer Skills

Typing Skills

Job description

• Resolve delinquency on vehicle loans where timely payments are not being received
• Provide direct assistance to Members by identifying causes of non-payment and offering personalized options
• Work charged-off or delinquent vehicle loans through inbound/outbound calls, written and electronic correspondence, and other approved methods
• Work specialized queues for defaulted repayment plans or vehicle loans
• Set up repayment plans, negotiate settlements, re-establish Membership services, and perform account maintenance
• Review charged-off loans for collection agency placement and refer accounts for litigation review
• Assist with 1099-C tax form filings, monthly audits, collection agency placements, and reporting
• Generate Final Demand Letters, Notices of Intent to Sell, and Deficiency Balance letters
• Review accounts for repossession efforts and assist with reinstatement requirements
• Handle impounded vehicles by contacting tow yards and government agencies, negotiating fees, and handling Lien Objections and disposition paperwork
• Review, audit, and submit vendor invoices for approval
• Perform other duties as assigned

Requirements

• High School Diploma or GED required
• 1-3 years of prior related experience required
• Knowledge of FDCPA, TCPA and SCRA
• Excellent verbal and written skills
• Conflict resolution and negotiation skills
• Active listening skills
• Intermediate computer and typing skills
• Basic skip tracing skills
• Previous financial institution or credit union experience preferred
• Experience with inbound/outbound phone system preferred
• Must comply with regulatory compliance and assigned training requirements, including BSA regulations
• Must meet E-Verify employment requirements

Core Competencies

Demonstrates expertise in resolving vehicle loan delinquencies through effective communication, negotiation, and conflict resolution. Proficient in regulatory compliance, account maintenance, and financial institution practices.

Highest-signal resume keywords

• Knowledge Of FDCPA
• Knowledge Of TCPA
• Knowledge Of SCRA
• Conflict Resolution Skills
• Negotiation Skills

ATS Optimization Keywords

Hard Skills

• Account Maintenance
• Skip Tracing
• Repayment Plan Setup
• Loan Review
• Tax Form Filing
• Auditing
• Final Demand Letter Generation
• Reinstatement Requirements Review
• Vendor Invoice Review
• Collection Agency Placement

Soft Skills

• Excellent Verbal Skills
• Excellent Written Skills
• Active Listening Skills

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Regulatory Compliance
• BSA Regulations
• Financial Institution Experience
• Credit Union Experience

Tools & Technologies

• Inbound/Outbound Phone System
• Computer Skills
• Typing Skills