Loss Mitigation Analyst – Collections

Jobtailor; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Daimler Trucks Financial Services is seeking a skilled collections specialist to manage delinquent accounts, support customer service, and coordinate with global teams. You will analyze portfolios, negotiate payment solutions, and ensure regulatory compliance while working with Mexico-collected data.

Required: BS/BA and 2 years in collateral-based collections (or 4 years without a degree), strong problem solving, detail orientation, and MS Office proficiency; knowledge of bankruptcy laws is a

Qualifications

• BS/BA and 2 years experience or 4 years experience in lieu of a degree
• 1 year experience in a collateral-based collections environment
• Customer-centric approach with a focus on problem solving
• Experience analyzing customer delinquency portfolios and payment history
• Successful track record of negotiating payment resolutions
• Attention to detail is critical to the role
• Microsoft Office Suite - professional level
• Knowledge of basic accounting skills
• Knowledge in bankruptcy laws
• Knowledge of systems Paynet, iLien, TransUnion and Experian Credit Bureau, Dun & Bradstreet, Western Union Phone Pay, COGNOS, Fleet ASAP, F & I Pro, TFAM and related portfolios

Responsibilities

• Provide customer service for delinquent accounts and negotiate payment solutions
• Review and analyze delinquency portfolios and payment histories
• Monitor repossessions and charge-off accounts
• Become knowledgeable in bankruptcy laws and work with outside attorneys
• Prepare proposals for debt relief/restructure and obtain necessary legal documentation
• Provide coaching and feedback to Mexico colleagues to meet shared goals
• Cross-train on Bankruptcy and Attorney/Agency responsibilities

Skills

Customer Service

Negotiating Payment Resolutions

Analyzing Delinquency Portfolios

Bankruptcy Law Knowledge

Microsoft Office Suite

Education

BS/BA

Tools

Paynet

iLien

TransUnion

Experian Credit Bureau

Dun & Bradstreet

Western Union Phone Pay

COGNOS

Fleet ASAP

F & I Pro

TFAM

Job description

• Provide customer service for current Daimler Trucks Financial Services customers, specifically those with restrictions to be handled in Mexico
• Review, analyze and recommend payment solutions for Small Fleet and Small Business customers that are past due
• Maintain delinquency levels, repossession volumes and charge off accounts
• Become knowledgeable in bankruptcy laws and work with outside attorneys
• Analyze borrowers’ financial performance and negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment
• Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements
• Prepare proposals for debt relief/restructure and obtain necessary legal documentation
• Provide ongoing customer service to current and delinquent customers
• Support Small Business Collections when required
• Ensure delinquency and loss objectives meet fiscal-year targets for assigned work queues
• Monitor repossessions and losses
• Complete skip tracing to locate and speak to customers
• Provide coaching and feedback to Mexico colleagues to meet shared delinquency, repossession and charge-off goals
• Locate clients and collaterals on post-charge-off accounts using authorized internet databases and available tools
• Resolve deficiency balances including repossessions, insurance losses, GAP waivers, payoff shortages, small balances, skips and odometer frauds
• Negotiate payment solutions and provide customer service for accounts remaining in the market due to licensing restrictions
• Cross-train on Bankruptcy and Attorney/Agency responsibilities

Requirements

• BS/BA and 2 years experience or 4 years experience in lieu of a degree
• 1 year experience in a collateral-based collections environment
• Customer-centric approach with a focus on problem solving
• Experience analyzing customer delinquency portfolios and payment history
• Successful track record of negotiating payment resolutions
• Attention to detail is critical to the role
• Microsoft Office Suite - professional level
• Knowledge of basic accounting skills such as balance sheets, income statements, statement of cash flows
• Basic understanding of bankruptcy laws
• Knowledge in any of the following system: Paynet, iLien, TransUnion and Experian Credit Bureau, Dun & Bradstreet, Western Union Phone Pay, COGNOS, Fleet ASAP, F & I Pro, TFAM, and the Portfolio and Collection systems
• Applicants must be legally authorized to work permanently in the country of posting
• Final candidate must successfully complete a criminal background check

Core Competencies

Demonstrates expertise in customer service and collections, with a strong focus on negotiating payment solutions and analyzing financial performance. Proficient in bankruptcy laws and regulatory compliance, ensuring effective management of delinquency and repossession objectives.

Highest-signal resume keywords

• Customer Service
• Negotiating Payment Resolutions
• Analyzing Delinquency Portfolios
• Bankruptcy Law Knowledge
• Microsoft Office Suite

ATS Optimization Keywords

Hard Skills

• Collateral-Based Collections
• Financial Analysis
• Payment Solutions
• Attention to Detail
• Basic Accounting Skills

Soft Skills

• Customer-Centric Approach
• Problem Solving

Industry Keywords

• Delinquency Management
• Repossession
• Charge-Off Accounts
• Debt Relief
• Skip Tracing

Tools & Technologies

• Paynet
• ILien
• TransUnion
• Experian Credit Bureau
• Dun & Bradstreet
• Western Union Phone Pay
• COGNOS
• Fleet ASAP
• F & I Pro
• TFAM