Commercial Lending Collections Specialist

Celtic Bank Corp.; Salt Lake City (UT); On-site; USD 45,000 - 60,000; Full time

Job summary

Jobtailor in Salt Lake City is seeking a detail-oriented Collections Specialist to manage high-volume inbound and outbound calls, negotiate payment arrangements, and maintain delinquency reports. You will work with Excel, SharePoint/OneDrive, and other web-based tools to analyze loan files, prepare demand notices, and support liquidation activities as needed.

The role emphasizes independent problem solving, strong communication skills, and adherence to banking policies.

Qualifications

• Extensive collections experience required.
• Detail oriented with excellent interpersonal, organizational, and communication skills.
• Ability to problem solve and work independently.
• Self-starter in a deadline-driven environment.
• Strong technical skills with Microsoft Office and web-based tools.

Responsibilities

• Perform inbound and outbound collections-based phone calls at high volumes.
• Consult with borrowers regarding past due accounts.
• Process borrower payments and organize payment arrangements.
• Prepare payment demand notices.
• Monitor and resolve tax payments.
• Resolve entity alert notifications.
• Process vendor payments.
• Complete post-default tasks as assigned.
• Handle bankruptcy, liquidation, SBA activity.

Skills

Extensive collections experience

Microsoft Excel

SharePoint/OneDrive

Interpersonal communication

Problem solving

Detail oriented

Organizational skills

Independent worker

Banking/lending policies knowledge

Adaptability

Education

College education preferred

Tools

Microsoft Excel

SharePoint/OneDrive

Web-based applications

Microsoft Office Suite

Job description

• Perform inbound and outbound collections-based phone calls at high volumes
• Consult with borrowers regarding past due accounts
• Process borrower payments and organize payment arrangements
• Prepare payment demand notices
• Order periodic site inspections
• Present collections results and reports to management
• Use Microsoft Excel to update delinquency reports and other reports as needed
• Identify and recommend deteriorating loan files for movement to liquidation status
• Perform collateral maintenance and analysis
• Monitor and resolve tax payments
• Resolve entity alert notifications
• Process vendor payments
• Complete post-default tasks as assigned
• Process and distribute mail
• Handle bankruptcy activity
• Handle liquidation activity
• Handle Small Business Administration activity

Requirements

• Extensive Collections experience
• College education preferred
• Detail oriented and possess excellent interpersonal, organizational, and communication (verbal and written) skills
• Ability to problem solve and work independently
• Self-starter with the ability to thrive in a deadline-driven environment
• Strong technical skills, including Microsoft Office suite, web-based applications, and SharePoint/OneDrive
• Preferred knowledge of banking/lending policies, procedures, rules, and regulations
• Ability to learn quickly, adapt to new processes, and work in a collaborative environment
• Ability to establish and maintain effective work relationshipsI
• Must be able to read, write and understand fluent English

Core Competencies

Demonstrates extensive collections experience with strong technical skills in Microsoft Office Suite, web-based applications, and SharePoint/OneDrive. Capable of problem-solving, maintaining effective work relationships, and adapting to new processes in a deadline-driven environment.

Highest-signal resume keywords

• Extensive Collections Experience
• Microsoft Office Suite
• SharePoint/OneDrive
• Banking/Lending Policies Knowledge
• Interpersonal Communication Skills

ATS Optimization Keywords

Hard Skills

• Collections
• Payment Processing
• Collateral Maintenance
• Tax Payment Monitoring
• Bankruptcy Handling
• Liquidation Activity
• Payment Demand Notices
• Delinquency Reporting
• Vendor Payment Processing
• Post-Default Tasks

Soft Skills

• Detail Oriented
• Organizational Skills
• Problem Solving
• Self-Starter
• Adaptability

Industry Keywords

• Collections
• Loan Files
• SBA Activity
• Entity Alert Notifications
• Payment Arrangements

Tools & Technologies

• Microsoft Excel
• Web-Based Applications
• SharePoint
• OneDrive