Recovery & Housing Programs Supervisor

MHA Inc.; Springfield (MA); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Paid Time Off

Family Leave

Long Term Disability

Job summary

MHA Inc. in Massachusetts seeks a Program Supervisor for SHIFT Avon and related housing outreach programs. You will lead a team, supervise staff, and guide residents toward recovery, housing stability, and independent living.

Responsibilities include crisis response, treatment planning support, administrative oversight, and ensuring compliance with MHA and BSAS standards while maintaining safety and high-quality services.

Qualifications

• Strong leadership and staff supervision skills.
• Ability to manage multiple priorities and respond to crises.
• Excellent written and oral communication, documentation, and computer skills.
• Experience delivering trauma-informed, strengths-based, person-centered services.
• Ability to build relationships and foster a supportive community.
• Valid driver’s license and reliable vehicle.
• CPR and First Aid certifications required.
• Minimum of two years’ experience supporting individuals with psychiatric diagnoses, substance use, trauma, or homelessness.
• Supervisory experience in a residential setting preferred.

Responsibilities

• Supervise, coach, and support staff in delivering recovery-oriented services.
• Provide regular supervision to ensure staff development and policy compliance.
• Oversee scheduling, timesheets, PTO approvals, and staffing coverage.
• Ensure completion of trainings, emergency drills, and procedural reviews.
• Monitor and maintain accurate documentation, including admissions, discharges, and service plans.
• Coordinate communication with internal teams and external providers to ensure quality care.
• Oversee participant intake, discharge, and aftercare planning, including housing and benefits support.
• Manage daily program operations to ensure safety, engagement, and service quality.
• Respond to medical and psychiatric emergencies and ensure timely incident reporting.
• Support administrative and program functions, including finances, reporting, audits, on-call rotation, and community engagement.

Skills

Leadership

Staff Supervision

Crisis Intervention

Documentation

Communication

Staff Training

Tools

CPR Certification

First Aid Certification

Job description

MHA Inc. in Massachusetts seeks a Program Supervisor for SHIFT Avon and related housing outreach programs. You will lead a team, supervise staff, and guide residents toward recovery, housing stability, and independent living.

Responsibilities include crisis response, treatment planning support, administrative oversight, and ensuring compliance with MHA and BSAS standards while maintaining safety and high-quality services.